Genesys | Competitive Intelligence Profile
Genesys is a leading software company specializing in AI-powered customer experience (CX) and contact center solutions. It provides...
Genesys is a leading software company specializing in AI-powered customer experience (CX) and contact center solutions. It provides the Genesys Cloud platform, an AI-Powered Experience Orchestration offering that integrates cloud, digital, and AI technologies to enhance customer and employee experiences. Trusted by over 10,000 companies in more than 100 countries, Genesys focuses on omnichannel communications, workforce management, and predictive engagement to drive loyalty and operational efficiency.
🛍️ Genesys Product and Pricing Intelligence →
📅 Genesys Event Participations →
⚖️ Genesys Regulatory Intelligence →
👔 Genesys Management and Leadership Team →
⚔️ Genesys Alternatives and Competitors →
💼 Genesys Hiring and Layoffs →
🤝 Genesys Partnerships, Clients and Vendors →
📈 Genesys Financial Performance, Fundraising, M&A →
🛍️ Genesys Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Genesys launched a dedicated cloud infrastructure and services in Mexico for Latin American customers on December 11.
- Genesys expands its Genesys Cloud platform with new cloud regions in Singapore and Mexico, achieves ISO/IEC 42001:2023 certification, and complies with the EU Data Act to advance responsible AI innovation.
- Genesys was recognized as a key AWS Partner in the anticipated launch of AWS European Sovereign Cloud at AWS re:Invent.
📅 Genesys Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Genesys collaborated with Vi Business India and The Mainstream to host a webinar on December 17 titled 'Future-Ready CX: Predictive, Hyper-Personalised and Powered by Agentic AI', focusing on how AI is redefining customer journeys.
⚖️ Genesys Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 Genesys Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Chief Technology Officer
[email protected] -
Chairman and CEO[email protected]
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Managing Director, Financial Services[email protected]
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Chief Financial Officer[email protected]
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CEO
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Executive Vice President, Chief Legal Officer[email protected]
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Customer Success Director[email protected]
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COO cum Marketing Director[email protected]
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Principal CEO[email protected]
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CEO
⚔️ Genesys Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Nextiva |
- Talkdesk |
- Five9 |
- NiCE CXone |
- 8×8 |
- Dialpad |
- Amazon Connect |
- Aircall |
- CloudTalk |
- Avaya |
- Cisco Systems |
- Amazon Web Services (AWS) |
- Twilio |
- Zendesk |
- Trellus |
- JustCall |
- Salesforce Service Cloud |
- Microsoft Teams Telephony
💼 Genesys Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Jason Wright joins Genesys as Sales Compensation Design Director in the United States, previously Director, Global Sales Compensation at Xerox.
- David Lopez Zuleta joined Genesys as Sales Director, Commercial, Mexico in Mexico, previously All Tech Sales Manager at Oracle.
- Feliciano Luis left Genesys as Vice President of Customer Success and Services in the United States to become Chief Customer Officer at Quest Software.
🤝 Genesys Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Genesys partners with ServiceNow and Deloitte Digital TrueServe to create a unified, AI-powered customer experience.
📈 Genesys Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Genesys announced strong momentum in Q3 FY2026, with Genesys Cloud reaching nearly $2.4 billion in ARR, growing over 30% year-over-year, and securing an eight-figure ACV deal with a major public sector organization.
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