Calabrio | Competitive Intelligence Profile
Calabrio is a company specializing in AI-powered workforce engagement management software for contact centers. Founded in 2007 and...
Calabrio is a company specializing in AI-powered workforce engagement management software for contact centers. Founded in 2007 and headquartered in Minneapolis, Minnesota, it offers the Calabrio ONE suite, which includes tools for call recording, quality management, workforce optimization, speech analytics, and performance management. The company serves various sectors such as finance, insurance, healthcare, hospitality, retail, and utilities, aiming to empower agents, enhance customer experiences, and drive measurable business outcomes through data-driven intelligence.
🛍️ Calabrio Product and Pricing Intelligence →
📅 Calabrio Event Participations →
⚖️ Calabrio Regulatory Intelligence →
👔 Calabrio Management and Leadership Team →
⚔️ Calabrio Alternatives and Competitors →
💼 Calabrio Hiring and Layoffs →
🤝 Calabrio Partnerships, Clients and Vendors →
📈 Calabrio Financial Performance, Fundraising, M&A →
🛍️ Calabrio Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Calabrio's Magnus Geverts discusses the company's new Workforce Intelligence category for AI-driven contact center management in a recent article.
📅 Calabrio Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
⚖️ Calabrio Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 Calabrio Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Chief Executive Officer
[email protected] -
Chief Financial Officer[email protected]
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Chief Technology Officer[email protected]
⚔️ Calabrio Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Bitrix24 |
- Google Workspace |
- Connecteam |
- QuickBooks Time |
- NiCE CXone |
- Talkdesk |
- NICE |
- Alvaria |
- Verint |
- Avaya |
- Genesys |
- Five9 |
- ZOOM International |
- Balto |
- EvaluAgent |
- Sharpen Technologies |
- Assembled
💼 Calabrio Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Michael DiPlacido joined Calabrio as Senior Accounting Manager in the United States, previously Senior Manager at PwC.
🤝 Calabrio Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Calabrio joined the AVANT Communications Supplier Network on December 17, expanding access to its Calabrio ONE contact center solution.
📈 Calabrio Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
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