Zendesk | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights

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Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, powering billions of conversations and connecting more than 100,000 brands with hundreds of millions of customers across various communication channels. The company, which originated in Copenhagen and is now headquartered in San Francisco, California, employs over 4,000 people globally.

🛍️ Zendesk Product and Pricing News →

👔 Zendesk CEO, Management and Leadership Team →

⚔️ Zendesk Alternatives and Competitors →

💼 Zendesk Hiring and Layoffs →

🤖 Zendesk Developer, Integration and Automation News →

📈 Zendesk Financials, Fundraising and Valuation News →

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🛍️ Zendesk Product and Pricing News

• Zendesk launched the Talk Partner Edition for RingEX, integrating its customer contact platform with RingCentral's RingEX to enhance customer call insights using AI, but it is not considered a game-changer by GlobalData.
• Zendesk has expanded from email ticketing to a comprehensive customer care platform with AI agents, social integrations, and web widgets.
• Zendesk launched an AI-powered employee self-service portal to boost productivity, reduce costs, and enhance employee satisfaction.
• Zendesk introduces performance-based pricing for its AI agents, charging companies only for autonomously resolved issues.
• Zendesk won the inaugural 2025 Buyer’s Choice Award from TrustRadius for best capabilities, value for price, and customer relationships.

• Zendesk CEO Tom Eggemeier states that 70% of customers notice a growing divide between companies effectively using AI and those that don't.
• Jacinda Ardern, former Prime Minister of New Zealand, will speak at Zendesk Relate in Las Vegas, March 25-27.
• Zendesk is hosting the CX Padel Challenge event for customer experience professionals in Amsterdam on December 12.

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👔 Zendesk CEO, Management and Leadership Team

• Adrian McDermott

  
  Chief Technology Officer
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• Caroline Gorincour Jessen

  
  Chief People & Diversity Officer
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• Matthias Goehler

  
  Customer Experience Leader
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• Cait K.

  
  Senior Vice President and Chief of Staff
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• Kelly Waldher

  
  Chief Marketing Officer
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• Louise Lassen

  
  Vice President, Professional Services
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• Chris Donato

  
  President Global Sales and Field Engineering
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• Valli Nachiappan

  
  Vice President Of Engineering
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• Nan Guo

  
  Senior Vice President of Engineering
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• Abhi Deshmukh

  
  Senior Vice President Of Engineering
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• Ken Tominaga

  
  Zendesk
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• Tom Eggemeier

  
  CEO
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• Niamh McGarty

  
  Senior HR Director
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• Yang Jia Jia

  
  Group CFO
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• Jason Maynard

  
  CTO
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⚔️ Zendesk Alternatives and Competitors

• Kustomer
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• Freshdesk
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• Intercom
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• Gorgias
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• Zoho Desk
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• Freshworks
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• Salesforce Service Cloud
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• Sugar Serve
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• HubSpot
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• Hiver
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• Help Scout
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• GrooveHQ
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• Front

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💼 Zendesk Hiring and Layoffs

• Zendesk appointed Shashi Upadhyay as President of Product, Engineering, and AI to drive growth and innovation in customer and employee service.
• Kate Porter has joined Zendesk as Senior Director, Strategy and Planning from Intel Corporation, where she was Senior Director, Segment Strategy & Portfolio Operations in the United States.
• Alicia Sullivan has joined Zendesk as Director, Lifecycle Marketing in the United States, previously serving as Brand Communications Strategy Senior Lead at Salesforce.
• Kevin Wood, Sales Leader for APAC at Zendesk, announced they are hiring an Account Executive for the Greater China Region.
• Last week, Zendesk's leadership team, including Chris Donato (President of Global Sales and Field Engineering) and Cristina Fonseca (VP of Product), held a strategic meeting in Lisbon to enhance collaboration and business development.

• Zendesk is hiring a Vice President of Engineering in Pune to lead their product excellence center and expand their presence in India through a hybrid model.
• Zendesk appointed Mitch Young as Senior Vice President for Asia Pacific to drive growth in the region, leveraging his extensive experience in markets like Australia, India, Japan, and Singapore.
• Yuichiro Yamate has left Zendesk as Executive Officer, Head of Enterprise Sales in Japan to join ServiceNow as Senior Manager.

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🤖 Zendesk Developer, Integration and Automation News

• Zendesk partnered with Upwork to enhance customer experience using APIs and automations, achieving 58% AI agent resolution with self-service.
• Zendesk and Capgemini have partnered to enhance employee experience by combining Capgemini's strategy expertise with Zendesk's technology.
• Zendesk helped EZO's IT Asset Management Solution optimize asset usage and reduce ticket resolution time by over 20%.
• Vagaro redefines customer experience excellence and efficiency with Zendesk AI.
• Banco Sabadell handles 145,000 customer chat inquiries a month using Zendesk.

• Since switching to Zendesk, Reward Gateway's user base has tripled while the support team has grown by only 20%.
• Companies like WyzeCam are turning to Zendesk for business growth, improved customer experience, and AI innovation.

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📈 Zendesk Financials, Fundraising and Valuation News

• Zendesk reported an 85% increase in AI agent interactions during Black Friday and Cyber Monday, with generative AI conversations rising 7.3 times compared to last year.

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