Zendesk | Competitive Intelligence Profile
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service...
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, powering billions of conversations and connecting more than 100,000 brands with hundreds of millions of customers across various communication channels. The company, which originated in Copenhagen and is now headquartered in San Francisco, California, employs over 4,000 people globally.
Website
Headquarters
San Francisco, California
Size
5001-10,000 employees
Industry
Software Development
Specialities
Help Desks, Customer Support, SaaS, Customer Community, Customer Service
🛍️ Zendesk Product and Pricing News →
👔 Zendesk CEO, Management and Leadership Team →
⚔️ Zendesk Alternatives and Competitors →
💼 Zendesk Hiring and Layoffs →
🤖 Zendesk Developer, Integration and Automation News →
📈 Zendesk Financials, Fundraising and Valuation News →
🛍️ Zendesk Product and Pricing News
- Zendesk has increased its Help Centre Themes from 194 to 196, introducing new themes such as TOXO 128, PIXO 128, and ZENDO 128.
- Zendesk has updated its marketplace with new integrations including GIPHY, Slack, and Stylo Assist + ChatGPT, while also introducing new themes like Quell and Ourfeed.
- Zendesk has introduced SIP-IN integration for Zendesk Talk to enhance communication by integrating with external carriers and applications, and fixed a bug related to call recording deletion.
- Zendesk launched the Talk Partner Edition for RingEX, integrating its customer contact platform with RingCentral's RingEX to enhance customer call insights using AI, but it is not considered a game-changer by GlobalData.
- Zendesk has expanded from email ticketing to a comprehensive customer care platform with AI agents, social integrations, and web widgets.
- Zendesk launched an AI-powered employee self-service portal to boost productivity, reduce costs, and enhance employee satisfaction.
- Zendesk introduces performance-based pricing for its AI agents, charging companies only for autonomously resolved issues.
- Zendesk won the inaugural 2025 Buyer’s Choice Award from TrustRadius for best capabilities, value for price, and customer relationships.
👔 Zendesk CEO, Management and Leadership Team
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Chief Technology Officer
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Chief People & Diversity Officer
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Customer Experience Leader
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Senior Vice President and Chief of Staff
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Chief Marketing Officer
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Vice President, Professional Services
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President Global Sales and Field Engineering
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Vice President Of Engineering
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Senior Vice President of Engineering
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Senior Vice President Of Engineering
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Zendesk
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CEO
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Senior HR Director
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Group CFO
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CTO
undefined⚔️ Zendesk Alternatives and Competitors
- Kustomer |
- Freshdesk |
- Intercom |
- Gorgias |
- Zoho Desk |
- Freshworks |
- Salesforce Service Cloud |
- Sugar Serve |
- HubSpot |
- Hiver |
- Help Scout |
- GrooveHQ |
- Front
💼 Zendesk Hiring and Layoffs
- Zendesk appointed Shashi Upadhyay as President of Product, Engineering, and AI to drive growth and innovation in customer and employee service.
- Tiph Turpin, Ph.D. has joined Zendesk as Vice President, Global Communications & Social Impact from Expedia Group where she was Vice President, Global Employee Communications.
- Alicia Sullivan has joined Zendesk as Director, Lifecycle Marketing in the United States, previously serving as Brand Communications Strategy Senior Lead at Salesforce.
- Kate Porter has joined Zendesk as Senior Director, Strategy and Planning from Intel Corporation, where she was Senior Director, Segment Strategy & Portfolio Operations in the United States.
- Kevin Wood, Sales Leader for APAC at Zendesk, announced they are hiring an Account Executive for the Greater China Region.
- Last week, Zendesk's leadership team, including Chris Donato (President of Global Sales and Field Engineering) and Cristina Fonseca (VP of Product), held a strategic meeting in Lisbon to enhance collaboration and business development.
- Zendesk is hiring a Vice President of Engineering in Pune to lead their product excellence center and expand their presence in India through a hybrid model.
- Zendesk appointed Mitch Young as Senior Vice President for Asia Pacific to drive growth in the region, leveraging his extensive experience in markets like Australia, India, Japan, and Singapore.
🤖 Zendesk Developer, Integration and Automation News
- Zendesk partners with the International Rescue Committee and others in the Signpost Project to provide critical information to displaced people through digital channels.
- Zendesk partnered with Upwork to enhance customer experience using APIs and automations, achieving 58% AI agent resolution with self-service.
- Zendesk and Capgemini have partnered to enhance employee experience by combining Capgemini's strategy expertise with Zendesk's technology.
- Qualia Software switched from Salesforce to Zendesk to enhance its customer experience using GenAI.
- Zendesk helped EZO's IT Asset Management Solution optimize asset usage and reduce ticket resolution time by over 20%.
- Vagaro redefines customer experience excellence and efficiency with Zendesk AI.
- Banco Sabadell handles 145,000 customer chat inquiries a month using Zendesk.
- Since switching to Zendesk, Reward Gateway's user base has tripled while the support team has grown by only 20%.
📈 Zendesk Financials, Fundraising and Valuation News
- Zendesk reported an 85% increase in AI agent interactions during Black Friday and Cyber Monday, with generative AI conversations rising 7.3 times compared to last year.
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