Nextiva | Competitive Intelligence Profile
Nextiva is a customer experience management platform that unifies all customer interactions through an AI-powered solution. Established...
Nextiva is a customer experience management platform that unifies all customer interactions through an AI-powered solution. Established in 2008 and headquartered in Scottsdale, Arizona, the company serves over 100,000 businesses, providing tools for voice, video, chat, and social media communications. Nextiva is known for its commitment to Amazing Service® and has secured significant funding, valuing the company at $2.7B in late 2021.
🛍️ Nextiva Product and Pricing Intelligence →
📅 Nextiva Event Participations →
⚖️ Nextiva Regulatory Intelligence →
👔 Nextiva Management and Leadership Team →
⚔️ Nextiva Alternatives and Competitors →
💼 Nextiva Hiring and Layoffs →
🤝 Nextiva Partnerships, Clients and Vendors →
📈 Nextiva Financial Performance, Fundraising, M&A →
🛍️ Nextiva Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Nextiva released an AI Success Kit for Contact Center Leaders on August 22, providing tools like a checklist, ROI calculator, and rollout playbook to help leaders implement AI effectively.
- Nextiva published a new book titled 'Winning the Customer Experience Race' by Edwin Margulies on October 21, 2025, offering CX and IT leaders a practical guide with decision rubrics, playbooks, and data practices for AI-driven customer experience strategies.
- Nextiva CEO Tomas Gorny advocates for fighting bureaucracy to maintain speed and innovation in the company.
📅 Nextiva Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Nextiva is exhibiting at CCW Nashville on October 24, offering live demos and games at booth #105.
- Nextiva will participate in Expo Relación Cliente 2025 to showcase its contact center solutions and brand reputation management tools.
- Nextiva sponsors the Frost & Sullivan Customer Contact West event.
⚖️ Nextiva Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
- Nextiva has updated its HIPAA Use Guidelines to include Nextiva Contact Center and Nextiva Core, Engage and Power Suite (NextivaCx) Services, expanding the scope of services compliant with HIPAA regulations.
👔 Nextiva Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Co-Founder and Chief Amazing Officer
[email protected] -
CEO & Co-Founder[email protected]
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Chief Executive, Strategic Execution[email protected]
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Chief Financial Officer[email protected]
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Managing Director
⚔️ Nextiva Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Microsoft Teams |
- RingEX |
- Google Chat |
- Webex Suite |
- Zoom Phone |
- Dialpad Connect |
- Vonage Business Communications |
- 8x8 Work |
- RingCentral |
- Five9 |
- Cisco Webex |
- Zoom |
- 3CX |
- Avaya Cloud Office |
- Aircall |
- OpenPhone |
- Ringover |
- Mitel |
- Cloudcall |
- CloudTalk |
- JustCall |
- Unitel Voice |
- Ooma |
- GoTo |
- MightyCall
💼 Nextiva Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Marina Kay left Nextiva as National Partner Director in the United States to join GoTo as National Strategic Partner Director.
- Alex Laporte joined Nextiva as Director, Enterprise Customer Management in the United States, previously unspecified.
- Brittany (Fuller) Caito, National Partner Director at Nextiva in the United States, left to join ConnexAI as National Director.
🤝 Nextiva Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Nextiva and Texas Roadhouse partnered to support Homes For Our Troops.
📈 Nextiva Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Nextiva is a key player in the Europe SIP trunk providers market, which is projected to reach USD 12.2 billion by 2031.
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