Flip | Competitive Intelligence Profile

Flip is a technology company specializing in Voice AI solutions designed to enhance customer service and engagement for retail eCommerce,...


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Flip is a technology company specializing in Voice AI solutions designed to enhance customer service and engagement for retail eCommerce, healthcare, and transportation brands. By automating phone calls with an Alexa-like experience, Flip aims to improve efficiency and customer satisfaction across these industries. The company focuses on delivering personalized, instant resolutions to customer inquiries, thereby optimizing the phone channel for businesses.

Website
Headquarters
New York, New York
Size
11-50 employees
Industry
Software Development
Specialities
Automation, Voice, Conversational AI, SaaS, Customer Service, Machine Learning, Contact Center, eCommerce, Transportation, NEMT, Taxi, Retail, IVR, Voice Technology, Voice Automation, Generative AI, Voice AI, Customer Service, Customer Experience

🛍️ Flip Product and Pricing Intelligence →

📅 Flip Event Participations →

⚖️ Flip Regulatory Intelligence →

👔 Flip Management and Leadership Team →

⚔️ Flip Alternatives and Competitors →

💼 Flip Hiring and Layoffs →

🤝 Flip Partnerships, Clients and Vendors →

📈 Flip Financial Performance, Fundraising, M&A →


🛍️ Flip Product and Pricing Intelligence

Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.

Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.


📅 Flip Event Participations

Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.


⚖️ Flip Regulatory Intelligence

Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.


👔 Flip Management and Leadership Team

Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.


⚔️ Flip Alternatives and Competitors

Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.

  • Inxide
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  • Sprinklr
  • |
  • inconnect
  • |
  • Vozy
  • |
  • Rezo
  • |
  • Cognigy.AI
  • |
  • Userlike
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  • Talkstack
  • |
  • Fonor
  • |
  • AMAI
  • |
  • Zendesk Support Suite
  • |
  • Fin by Intercom
  • |
  • Gorgias
  • |
  • CANVAS
  • |
  • ClassDojo
  • |
  • Schoology
  • |
  • GoGuardian
  • |
  • Sawyer
  • |
  • iClassPro
  • |
  • Gradelink
  • |
  • Linewize
  • |
  • Kinderpedia
  • |
  • Classter
  • |
  • VGTel Inc
  • |
  • Help Scout
  • |
  • Intercom
  • |
  • Intuitive Soluções em Tecnologia da Informação
  • |
  • Malbek
  • |
  • LOVO
  • |
  • Wiro.ai


💼 Flip Hiring and Layoffs

Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.


🤝 Flip Partnerships, Clients and Vendors

Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.

  • Flip automated over 55% of inbound calls within hours during a large fleet's smooth dispatch system transition with Autocab.


📈 Flip Financial Performance, Fundraising, M&A

Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.


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