Five9 | Competitive Intelligence Profile
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better...
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
🛍️ Five9 Product and Pricing Intelligence →
📅 Five9 Event Participations →
⚖️ Five9 Regulatory Intelligence →
👔 Five9 Management and Leadership Team →
⚔️ Five9 Alternatives and Competitors →
💼 Five9 Hiring and Layoffs →
🤝 Five9 Partnerships, Clients and Vendors →
📈 Five9 Financial Performance, Fundraising, M&A →
🛍️ Five9 Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Five9 and Zendesk introduced Federated Routing to simplify agent status management across systems.
- Five9 launched Five9 Fusion for Epic, integrating with the widely used electronic health record system.
- Five9 launched Five9 Fusion for Epic on August 14, integrating advanced contact center capabilities directly into Epic's EHR system to streamline healthcare communications.
📅 Five9 Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Five9 sponsors Calabrio's Customer Connect user conference on September 14-16 in Dallas.
- Thomas John, VP Partners, International at Five9, recommended the Britannic Annual Summit as an event not to miss.
- Five9 offers exclusive invite-only experiences at Epic UGM to discuss transforming patient experience with CX and AI in healthcare.
⚖️ Five9 Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 Five9 Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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CEO
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Interim CFO
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CFO
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CEO
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Chief Executive Officer
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Executive Director South Asia
undefined⚔️ Five9 Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Genesys Cloud CX |
- Talkdesk |
- Amazon Connect |
- CXone |
- Vonage Contact Center |
- Dialpad Support |
- storm CONTACT |
- Webex Contact Center |
- Nextiva |
- 3CX Call Center |
- Avaya |
- CloudTalk |
- 8x8 |
- Aircall |
- NICE CXone |
- RingCentral |
- Mitel |
- JustCall |
- Twilio
💼 Five9 Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Five9 announces CEO retirement and removes 3 key roles.
- Five9 announced that CEO Mike Burkland will retire but stay as Executive Chairman after a successor is appointed, with a search for the next CEO already initiated.
- Five9 released three top executives amid layoff rumors, sparking takeover speculation, according to a Rosenblatt analyst.
🤝 Five9 Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Five9 and ServiceNow announced a turnkey AI-powered solution that unifies both platforms into one seamless experience for agents on June 25.
- Five9 introduced TrueServe™ in collaboration with Deloitte Digital to help healthcare organizations deliver more connected, personalized, and efficient experiences.
- Five9 partnered with CDW to launch AI Insights, offering real-time analytics for call topics, CSAT scores, and queue times, as announced on July 7.
📈 Five9 Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Five9's enterprise AI revenue grew 42% YoY in Q2 2025, with 90% revenue from large clients and 108% dollar-based retention.
- Five9 grew from a $257M+ business to nearly $1 billion in ARR in 5 years, driven by Financial Services investing heavily in new demands.
- Five9 reported a record revenue of $283 million for the second quarter of 2025, with enterprise AI revenue growth accelerating to 42%, and appointed Bryan Lee as Chief Financial Officer.
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