Five9 | Competitive Intelligence Profile
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better...
Five9 provides a comprehensive suite of CX solutions, powered by Five9 Genius AI, to elevate customer experiences that deliver better business outcomes in the era of The New CX. The New CX redefines how brands connect with customers through seamless and efficient AI-driven journeys that anticipate and meet each customer’s unique needs. Our unified cloud-native offering enables AI and human agents to create hyper-personalized customer experiences, so every customer interaction is more connected, effortless, and personal. Trusted by 3,000+ customers and 1,400+ partners globally, Five9 brings together the power of our AI, our platform, and our people to drive AI-elevated CX.
🛍️ Five9 Product and Pricing Intelligence →
📅 Five9 Event Participations →
⚖️ Five9 Regulatory Intelligence →
👔 Five9 Management and Leadership Team →
⚔️ Five9 Alternatives and Competitors →
💼 Five9 Hiring and Layoffs →
🤝 Five9 Partnerships, Clients and Vendors →
📈 Five9 Financial Performance, Fundraising, M&A →
🛍️ Five9 Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Five9 launched Fusion for Salesforce, a next-gen integration that combines real-time customer experience with Salesforce's capabilities for AI-driven service.
- Five9 has been named a finalist for the CCW Excellence Award: Automation Solution of the Year for its Workforce Engagement Management software.
- Five9 has been named to the 2025 CRN AI 100 list for its work in AI for software, with its Genius AI now globally available on Google Cloud Marketplace.
📅 Five9 Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Five9 will host the CX Summit 2025 in Nashville from November 17-19, focusing on AI breakthroughs and cloud-native innovation.
- Five9 will host a prize drawing at Pavilion 1 during Customer Contact Week on June 12, featuring partners like Cresta, Calabrio, and IBM.
- Five9 CTO Jonathan Rosenberg will speak at Customer Contact Week Las Vegas about using AI for customer experience transformation.
⚖️ Five9 Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 Five9 Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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CEO
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Interim CFO
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CFO
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CEO
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Chief Executive Officer
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Executive Director South Asia
undefined⚔️ Five9 Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Genesys Cloud CX |
- Talkdesk |
- Amazon Connect |
- CXone |
- Vonage Contact Center |
- Dialpad Support |
- storm CONTACT |
- Webex Contact Center |
- Nextiva |
- 3CX Call Center |
- Avaya |
- CloudTalk |
- 8x8 |
- Aircall |
- NICE CXone |
- RingCentral |
- Mitel |
- JustCall |
- Twilio
💼 Five9 Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Niki Hall, CMO of Five9, is leading a human-centered approach to AI-powered customer experience to meet Gen Z's demand for personalization, trust, and real-time engagement.
- Jürgen Hohls has left Five9, where he held the position of Technical Revenue Accounting & Automation in the United States, to join Siemens Digital Industries Software as Director of Global Revenue.
- Stacey Cole has left Five9, where she served as Senior Director, Global Partner Marketing in the United States, to join SolarWinds as Director, Global Partner Marketing.
🤝 Five9 Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Maverick announced a strategic partnership with Five9 to deliver AI-powered cloud contact center solutions across 20 European countries.
- Five9 signed its largest deal ever with a Fortune 500 US bank, including its new GenAI Studio, to enhance customer experience in financial services.
- Alaska Airlines hired Five9 to handle up to 50,000 daily calls with 1,500 customer service agents, resulting in increased efficiency and growth.
📈 Five9 Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Five9 reported a record revenue of $280 million for the first quarter.
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