Zoom | Competitive Intelligence Profile
Zoom is a leading communications platform that specializes in video conferencing, online meetings, webinars, and team collaboration...
Zoom is a leading communications platform that specializes in video conferencing, online meetings, webinars, and team collaboration tools. With a mission to make video communications frictionless and secure, Zoom offers a variety of services including AI Companion, Team Chat, and Contact Center solutions. The company is headquartered in San Jose, CA, and is dedicated to fostering meaningful connections and enhancing productivity for users across various sectors, from education to enterprise.
🛍️ Zoom Product and Pricing Intelligence →
📅 Zoom Event Participations →
⚖️ Zoom Regulatory Intelligence →
👔 Zoom Management and Leadership Team →
⚔️ Zoom Alternatives and Competitors →
💼 Zoom Hiring and Layoffs →
🤝 Zoom Partnerships, Clients and Vendors →
📈 Zoom Financial Performance, Fundraising, M&A →
🛍️ Zoom Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Zoom introduced Zoom Tasks, an AI feature that captures and helps complete action items from meetings, calls, emails, and chats.
- Zoom announced a new app for Microsoft Teams that integrates Zoom Phone for seamless collaboration and AI-driven workflows.
- Zoom has made Tiles for Zoom generally available for all Zoom Sessions and Zoom Events customers, allowing them to display virtual audiences in broadcast-ready layouts.
📅 Zoom Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Zoom is hosting the Zoom Events Summit (EMEA) to showcase how AI can enhance event experiences.
- On May 30, Zoom showcased its diverse offerings beyond meetings, including Zoom Phone, Contact Center, and Workvivo, at an event with partner SOLVICO.
- On May 28, 2025, at the Jefferies Public Technology Conference, Zoom's CFO Michelle Chang announced the company's strategic shift towards becoming a comprehensive workplace platform with a focus on AI integration and platform expansion, despite challenges in U.S. enterprise sales.
⚖️ Zoom Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
- Zoom COO Aparna Bawa led a delegation in a meeting with the Ministry of Electronics & Information Technology in India to discuss policy making and digital connectivity.
- On May 29, 2025, Zoom COO Aparna Bawa and Head of Global Government Relations & Public Policy Josh Kallmer met with India's Principal Scientific Adviser Prof. Ajay Sood and Scientific Secretary Dr. Parvinder Maini.
👔 Zoom Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Vice President CEO Office
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Founder & CEO
[email protected] -
Chief Financial Officer[email protected]
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CEO[email protected]
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Chief Technology Officer[email protected]
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Chief Technology Officer[email protected]
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Principal CEO[email protected]
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CEO Advisory Board Member[email protected]
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ceo
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Executive Assistant to CEO & President of Product[email protected]
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Chief Executive Officer
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Deputy CEO[email protected]
⚔️ Zoom Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Microsoft |
- RingCentral |
- Cisco Systems |
- 8x8 |
- Avaya |
- GoTo |
- AT&T |
- Cisco Webex Meetings |
- Google Meet |
- Microsoft Teams |
- Discord |
- Slack |
- LiveWebinar |
- Skype |
- Pumble |
- Teamviewer |
- Dialpad Ai |
- Rev |
- Jitsi Meet |
- Whereby |
- Zoho Meeting
💼 Zoom Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Steve Rafferty, Head of APAC & EMEA at Zoom, reported that the Zoom EMEA Sales Team completed 9 hours of training last week and over 20 hours in May, focusing on customer value, product knowledge, and partner support.
- Danielle Olean has left Zoom as Group Manager, Global eCommerce in the United States to join Box as Director of Ecommerce.
- Dee Kalotra has left Zoom as Commercial Account Director UK&I to join Connect as Global Client Director in the United Kingdom.
🤝 Zoom Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Zoom has partnered with Google Cloud to adopt the Agent2Agent protocol, enhancing multi-agent AI collaboration and integration with platforms like Google Calendar and Gmail.
- On May 27, 2025, Zoom and Damovo announced a strategic partnership to enhance hybrid workforce transformation with AI-enhanced communication solutions.
📈 Zoom Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Zoom raised its fiscal 2026 revenue forecast to $4.80 billion to $4.81 billion and increased its adjusted EPS guidance to $5.56–$5.59, driven by its strategic AI expansion and strong hybrid work demand.
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