Zoom | Competitive Intelligence Profile
Zoom is a leading communications platform that specializes in video conferencing, online meetings, webinars, and team collaboration...
Zoom is a leading communications platform that specializes in video conferencing, online meetings, webinars, and team collaboration tools. With a mission to make video communications frictionless and secure, Zoom offers a variety of services including AI Companion, Team Chat, and Contact Center solutions. The company is headquartered in San Jose, CA, and is dedicated to fostering meaningful connections and enhancing productivity for users across various sectors, from education to enterprise.
🛍️ Zoom Product and Pricing Intelligence →
📅 Zoom Event Participations →
⚖️ Zoom Regulatory Intelligence →
👔 Zoom Management and Leadership Team →
⚔️ Zoom Alternatives and Competitors →
💼 Zoom Hiring and Layoffs →
🤝 Zoom Partnerships, Clients and Vendors →
📈 Zoom Financial Performance, Fundraising, M&A →
🛍️ Zoom Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Zoom announced at its Zoomtopia conference that AI Companion 3.0 will be available at no extra cost to all paid users, as stated by Steve Rafferty, Zoom's head of EMEA and APAC.
- Zoom Workplace app updated to version 6.6.0 on September 15, 2025, adding AI Companion features for voice recordings, enhanced meeting and chat functionalities, and ending support for iOS 13 and 14.
- Zoom launched an agent-to-agent integration with ServiceNow at Zoomtopia 2025, allowing contact center reps to communicate with Now Assist Agents via Zoom AI Companion to automate tasks for case resolution.
📅 Zoom Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Zoom will showcase its AI-driven communication tools and Zoom Workplace platform at the Smart Country Convention in Berlin from September 30 to October 2, 2025, focusing on digital collaboration for the public sector.
- Zoom founder and CEO Eric S. Yuan and Andreessen Horowitz co-founder and general partner Marc Andreessen discussed AI and the future of work at Zoomtopia.
- Zoom announces Zoomtopia, an event for innovators, on September 16.
⚖️ Zoom Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
- A disguised individual disrupted Humboldt County court proceedings via Zoom by displaying graphic pornographic materials and calling for SVP Richard Stobaugh’s release using a voice-disguising device.
👔 Zoom Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Vice President CEO Office
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Founder & CEO
[email protected] -
Chief Financial Officer[email protected]
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CEO[email protected]
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Chief Technology Officer[email protected]
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Chief Technology Officer[email protected]
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Principal CEO[email protected]
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CEO Advisory Board Member[email protected]
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ceo
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Executive Assistant to CEO & President of Product[email protected]
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Chief Executive Officer
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Deputy CEO[email protected]
⚔️ Zoom Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
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- LiveWebinar |
- Skype |
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- Zoho Meeting
💼 Zoom Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Christopher Mott left Zoom, where he was a Commercial Account Executive in the United States, to become CEO at Metalhead Outdoors Apparel, LLC.
- Adriano Caldevilla, Carrier Operations Engineer at Zoom in United States, left to join Angola Cables as Chief Technology Officer.
- Ed Woo joined Zoom as Global Vice President, Head of Customer Analytics and Customer Strategies - Online in the United States, previously unspecified.
🤝 Zoom Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- PropNex used Zoom to close over 60% of newly launched properties in Singapore in the last 10 weeks, selling units valued between $1 and $3 million through virtual tours during the COVID-19 pandemic.
- Home Live deployed Zoom's Video SDK to create a tailored, interactive property viewing experience, enhancing remote engagement in real estate.
- Zoom uses PagerDuty for incident management to ensure smooth video conferencing, as stated by CEO Eric Yuan and Senior Manager of SaaS Operations Alex Guerrero.
📈 Zoom Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Zoom reported strong Q2 2025 earnings, beating estimates with non-GAAP EPS of $1.53 and revenue of $1.22 billion, and provided optimistic guidance for Q3 and full-year 2026, with CEO Eric S. Yuan highlighting increased AI adoption by customers.
- Zoom CFO Michelle Chang reported strong Q2 FY'26 results with 4.7% year-over-year revenue growth to $1.217 billion, the highest in 11 quarters.
- Zoom announced its Q2 FY26 earnings on August 22.
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