Zoom | Competitive Intelligence Profile
Zoom is a leading communications platform that specializes in video conferencing, online meetings, webinars, and team collaboration...
Zoom is a leading communications platform that specializes in video conferencing, online meetings, webinars, and team collaboration tools. With a mission to make video communications frictionless and secure, Zoom offers a variety of services including AI Companion, Team Chat, and Contact Center solutions. The company is headquartered in San Jose, CA, and is dedicated to fostering meaningful connections and enhancing productivity for users across various sectors, from education to enterprise.
🛍️ Zoom Product and Pricing Intelligence →
📅 Zoom Event Participations →
⚖️ Zoom Regulatory Intelligence →
👔 Zoom Management and Leadership Team →
⚔️ Zoom Alternatives and Competitors →
💼 Zoom Hiring and Layoffs →
🤝 Zoom Partnerships, Clients and Vendors →
📈 Zoom Financial Performance, Fundraising, M&A →
🛍️ Zoom Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Zoom launched AI Companion 3.0 and is moving more enterprise customers to AI-powered support, with nine out of ten top customer experience deals involving paid AI.
- Zoom launched AI for Clinicians, an AI-driven platform that automatically generates clinical notes during in-person and telehealth visits to save physicians time on paperwork.
- Zoom is working with NVIDIA to deploy hybrid AI for enterprise communication, boosting real-time tools like transcription, translation, and summarization.
📅 Zoom Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Zoom hosts a career meetup event for sales professionals on December 4 at its Tokyo office.
- Zoom is hosting Zoomtopia On the Road – Thailand on November 19 at the Renaissance Bangkok Ratchaprasong Hotel.
- Zoom joins as a sponsor for the Connected Banking Summit - Innovation & Excellence Awards 2025 on November 4.
⚖️ Zoom Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 Zoom Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Vice President CEO Office
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Founder & CEO
[email protected] -
Chief Financial Officer[email protected]
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CEO[email protected]
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Chief Technology Officer[email protected]
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Chief Technology Officer[email protected]
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Principal CEO[email protected]
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CEO Advisory Board Member[email protected]
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ceo
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Executive Assistant to CEO & President of Product[email protected]
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Chief Executive Officer
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Deputy CEO[email protected]
⚔️ Zoom Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Microsoft |
- RingCentral |
- Cisco Systems |
- 8x8 |
- Avaya |
- GoTo |
- AT&T |
- Cisco Webex Meetings |
- Google Meet |
- Microsoft Teams |
- Discord |
- Slack |
- LiveWebinar |
- Skype |
- Pumble |
- Teamviewer |
- Dialpad Ai |
- Rev |
- Jitsi Meet |
- Whereby |
- Zoho Meeting
💼 Zoom Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Aaron L. left Zoom as Leader, Channel Sales - Eastern Region in the United States to become Co-Founder, CEO at Likeable Ai.
- Christopher Mott left Zoom, where he was a Commercial Account Executive in the United States, to become CEO at Metalhead Outdoors Apparel, LLC.
- Eric Loh left Zoom as Zoom CX Specialty Sales, Asia in Singapore to join Alvaria CX as Regional Director of Sales, APJ.
🤝 Zoom Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Zoom partners with ArvatoConnect to deploy its AI-native Contact Centre platform in the UK, enabling up to 60% cost savings and supporting reshoring of customer service operations.
- Zoom pioneers the next era of custom enterprise AI with NVIDIA.
- Zoom partnered with Nvidia to deliver a faster, more secure, and customizable enterprise AI experience using model customization and retrieval-augmented generation.
📈 Zoom Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Zoom agreed to acquire BrightHire.
- Zoom acquires Bonsai to integrate productivity, communication, and financial management tools into its Zoom Workplace ecosystem for small businesses.
- Zoom agreed to acquire Bonsai on November 6.
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