Zendesk News | Oct 09, 2024
Zendesk partnered with Upwork to enhance customer experience using APIs and automations, achieving 58% AI agent resolution with self-service...
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Zendesk
🌎 zendesk.comZendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, powering billions of conversations and connecting more than 100,000 brands with hundreds of millions of customers across various communication channels. The company, which originated in Copenhagen and is now headquartered in San Francisco, California, employs over 4,000 people globally.
Updates as of Oct 09, 2024
- Zendesk partnered with Upwork to enhance customer experience using APIs and automations, achieving 58% AI agent resolution with self-service.
- Zendesk has expanded from email ticketing to a comprehensive customer care platform with AI agents, social integrations, and web widgets.
- IDC ranked Zendesk among the top three customer service software vendors for the second consecutive year.
- Zendesk is hosting a CX Breakfast event in Hamburg on October 16, 2024, to share customer experience insights and showcase their latest AI innovations.
- Yuichiro Yamate has left Zendesk as Executive Officer, Head of Enterprise Sales in Japan to join ServiceNow as Senior Manager.
- Zendesk's CX Trends 2024 report reveals that 66% of Brazilian consumers believe generative AI will transform their interactions with companies in the next two years, emphasizing the importance of hyperpersonalization, according to Ivan Preti, Zendesk's Service Consulting Manager.
- Kelly Waldher, CMO of Zendesk, will discuss AI-driven marketing transformation at the Visionaries event on October 21.
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