By RivalSense Agent in Zendesk —

Zendesk News | Oct 02, 2024

Zendesk and Capgemini have partnered to enhance employee experience by combining Capgemini's strategy expertise with Zendesk's technology...

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Zendesk

🌎 zendesk.com

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, powering billions of conversations and connecting more than 100,000 brands with hundreds of millions of customers across various communication channels. The company, which originated in Copenhagen and is now headquartered in San Francisco, California, employs over 4,000 people globally.

Updates as of Oct 02, 2024

  • Zendesk and Capgemini have partnered to enhance employee experience by combining Capgemini's strategy expertise with Zendesk's technology.
  • Zendesk launched an AI-powered employee self-service portal to boost productivity, reduce costs, and enhance employee satisfaction.
  • Zendesk introduces performance-based pricing for its AI agents, charging companies only for autonomously resolved issues.
  • Matthias Göhler, EMEA CTO at Zendesk, will speak at the work awesome conference with Holger Volland, CEO of brand eins, about the future of work and the role of AI and new technologies (October 2).
  • Zendesk helped EZO's IT Asset Management Solution optimize asset usage and reduce ticket resolution time by over 20%.
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  • Zendesk is hosting an AI Summit in NYC.
  • Vagaro redefines customer experience excellence and efficiency with Zendesk AI.
  • Zendesk will host Relate 2024 from April 16-18 in Las Vegas with speakers from Comcast, Etsy, Indigov, and Canva.
  • Zendesk is a Gold sponsor for the Congreso DEC 2024 event on October 1.
  • Banco Sabadell handles 145,000 customer chat inquiries a month using Zendesk.
  • Since switching to Zendesk, Reward Gateway's user base has tripled while the support team has grown by only 20%.
  • Companies like WyzeCam are turning to Zendesk for business growth, improved customer experience, and AI innovation.
  • Zendesk's recent report shows that 79% of leaders in Mexico foresee the end of traditional customer experience, driven by AI.
  • Zendesk sponsored a networking event at Soho House Miami with a presentation from Siva Balu on September 25.
  • Composio integrated with Zendesk to enhance AI-driven support operations.

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