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Zendesk

🌎 zendesk.com

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, powering billions of conversations and connecting more than 100,000 brands with hundreds of millions of customers across various communication channels. The company, which originated in Copenhagen and is now headquartered in San Francisco, California, employs over 4,000 people globally.

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Zendesk - Latest News and Updates

• Zendesk has increased its Help Centre Themes from 194 to 196, introducing new themes such as TOXO 128, PIXO 128, and ZENDO 128.
• Zendesk has updated its marketplace with new integrations including GIPHY, Slack, and Stylo Assist + ChatGPT, while also introducing new themes like Quell and Ourfeed.
• Zendesk partners with the International Rescue Committee and others in the Signpost Project to provide critical information to displaced people through digital channels.
• Zendesk has introduced SIP-IN integration for Zendesk Talk to enhance communication by integrating with external carriers and applications, and fixed a bug related to call recording deletion.
• Tiph Turpin, Ph.D. has joined Zendesk as Vice President, Global Communications & Social Impact from Expedia Group where she was Vice President, Global Employee Communications.

• Qualia Software switched from Salesforce to Zendesk to enhance its customer experience using GenAI.
• Michelle McGee has left Zendesk as an Account Executive to join Procore Technologies as a Commercial Account Manager in the United States.
• Dutch Bros Coffee achieved a 212% productivity boost in HR operations by using Zendesk, as highlighted in an upcoming online event on January 29, 2025.
• Qualia increased its help center usage by 91% and reduced first response times by 75% after switching to Zendesk.
• Amanda Souza has joined Zendesk as a Customer Success Manager.

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