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Zendesk

🌎 zendesk.com

Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, powering billions of conversations and connecting more than 100,000 brands with hundreds of millions of customers across various communication channels. The company, which originated in Copenhagen and is now headquartered in San Francisco, California, employs over 4,000 people globally.

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Zendesk - Latest News and Updates

• Zendesk appointed Shashi Upadhyay as President of Product, Engineering, and AI to drive growth and innovation in customer and employee service.
• Zendesk launched the Talk Partner Edition for RingEX, integrating its customer contact platform with RingCentral's RingEX to enhance customer call insights using AI, but it is not considered a game-changer by GlobalData.
• Kate Porter has joined Zendesk as Senior Director, Strategy and Planning from Intel Corporation, where she was Senior Director, Segment Strategy & Portfolio Operations in the United States.
• Alicia Sullivan has joined Zendesk as Director, Lifecycle Marketing in the United States, previously serving as Brand Communications Strategy Senior Lead at Salesforce.
• Kevin Wood, Sales Leader for APAC at Zendesk, announced they are hiring an Account Executive for the Greater China Region.

• Zendesk reported an 85% increase in AI agent interactions during Black Friday and Cyber Monday, with generative AI conversations rising 7.3 times compared to last year.
• Zendesk won the inaugural 2025 Buyer’s Choice Award from TrustRadius for best capabilities, value for price, and customer relationships.
• Last week, Zendesk's leadership team, including Chris Donato (President of Global Sales and Field Engineering) and Cristina Fonseca (VP of Product), held a strategic meeting in Lisbon to enhance collaboration and business development.
• Zendesk CEO Tom Eggemeier states that 70% of customers notice a growing divide between companies effectively using AI and those that don't.
• Zendesk is hiring a Vice President of Engineering in Pune to lead their product excellence center and expand their presence in India through a hybrid model.

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