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RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

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UJET

🌎 ujet.cx

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. The company focuses on infusing AI across every aspect of customer journeys and contact center operations to drive automation and efficiency, ensuring unmatched security, scalability, and prioritized data insights.

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UJET - Latest News and Updates

• UJET's 2024 AI Maturity Benchmark Report shows that 60% of contact center AI deployments are low maturity, with only 10% achieving high AI maturity.
• UJET is showcasing their AI-Powered Cloud Contact Center platform at the ICMI Contact Center Expo in Orlando, FL this week.
• Allen Cheung has joined UJET as Senior Vice President of Engineering in the United States, previously serving as VP of Engineering at Kiddom.
• UJET will have a booth (#518) at the ICMI event next week.
• UJET has been the leading product in user satisfaction for contact centers for 18 consecutive quarters according to the G2 Fall Contact Center Reports.

• UJET offers a cloud contact center solution called UJET.CX that uses smartphone features for seamless customer experience and supports multi-channel communication including voice, email, chat, SMS, and WhatsApp.

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