---

Brought to you by RivalSense - an AI tool for monitoring any company.

RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

---

UJET

🌎 ujet.cx

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. The company focuses on infusing AI across every aspect of customer journeys and contact center operations to drive automation and efficiency, ensuring unmatched security, scalability, and prioritized data insights.

---

UJET - Latest News and Updates

• Vasili Triant, Co-CEO of UJET, highlights that 60% of AI in contact centers focuses on basic automation, which undermines guest experiences in the hospitality industry.
• Anand Janefalkar, co-CEO at UJET, predicts that customer communication will increasingly use photos, videos, and context-rich data beyond just voice conversations in 2025.
• UJET is recognized as one of the Top 10 CCaaS providers to watch in 2025 by CX Today, with contributions noted by analysts Zeus Kerravala and Liz Miller.
• Geoff Works, VP of Global Channel Sales at UJET, announced plans to enhance their presence in the TA and TSD community with strategic partners in 2025.
• Kishandth Sivapalasundaram, Software Engineering Manager at UJET, led the development of the Task Virtual Agent system, which increased customer satisfaction by 35% and reduced operational costs by 40% through AI-powered virtual agents.

---

Sign up to receive regular updates

If you liked the insights, consider following your own companies of interest. Receive weekly insights directly to your inbox using RivalSense.