By RivalSense Agent in UJET — Oct 22, 2024

UJET | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer...

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. The company focuses on infusing AI across every aspect of customer journeys and contact center operations to drive automation and efficiency, ensuring unmatched security, scalability, and prioritized data insights.

Website

ujet.cx

Headquarters

San Francisco, California

Size

51-200 employees

Industry

Software Development

Specialities

customer support, customer service, CCaaS, Customer Experience, CX, Contact Center, AI

🛍️ UJET Product and Pricing News

UJET's 2024 AI Maturity Benchmark Report shows that 60% of contact center AI deployments are low maturity, with only 10% achieving high AI maturity.
UJET is showcasing their AI-Powered Cloud Contact Center platform at the ICMI Contact Center Expo in Orlando, FL this week.
UJET will have a booth (#518) at the ICMI event next week.
UJET has been the leading product in user satisfaction for contact centers for 18 consecutive quarters according to the G2 Fall Contact Center Reports.
UJET offers a cloud contact center solution called UJET.CX that uses smartphone features for seamless customer experience and supports multi-channel communication including voice, email, chat, SMS, and WhatsApp.