UJET | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer...
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. The company focuses on infusing AI across every aspect of customer journeys and contact center operations to drive automation and efficiency, ensuring unmatched security, scalability, and prioritized data insights.
Website
Headquarters
San Francisco, California
Size
51-200 employees
Industry
Software Development
Specialities
customer support, customer service, CCaaS, Customer Experience, CX, Contact Center, AI
🛍️ UJET Product and Pricing News →
👔 UJET CEO, Management and Leadership Team →
⚔️ UJET Alternatives and Competitors →
💼 UJET Hiring and Layoffs →
🤖 UJET Developer, Integration and Automation News →
📈 UJET Financials, Fundraising and Valuation News →
🛍️ UJET Product and Pricing News
- UJET's call adapter integrates with Verint app on Windows devices to manage call recording by sending session metadata and control signals.
- Vasili Triant, Co-CEO of UJET, highlights that 60% of AI in contact centers focuses on basic automation, which undermines guest experiences in the hospitality industry.
- Anand Janefalkar, co-CEO at UJET, predicts that customer communication will increasingly use photos, videos, and context-rich data beyond just voice conversations in 2025.
- UJET is recognized as one of the Top 10 CCaaS providers to watch in 2025 by CX Today, with contributions noted by analysts Zeus Kerravala and Liz Miller.
- UJET was named a leader in the Aragon Research Globe for the Intelligent Contact Center report.
- UJET will participate in the Intelisys Channel Connect event in Nashville from November 17-20 at booth #610.
- Geoff Works, VP of Global Channel Sales at UJET, participated in the Elevate event hosted by AVANT Communications in Kansas City, sharing best practices on customer engagement in the CX/AI space.
- Geoff Works, VP of Global Channel Sales at UJET, participated in the AVANT Communications Elevate event in Kansas City to discuss CX and AI opportunities.
👔 UJET CEO, Management and Leadership Team
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Director of Product
[email protected] -
Director of Product[email protected]
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Director of CX Consulting[email protected]
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Senior Director, Finance & BizOps[email protected]
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director of engineering
⚔️ UJET Alternatives and Competitors
- NICE CXone |
- Genesys Cloud CX |
- Five9 |
- Talkdesk |
- Aircall |
- CloudTalk |
- Gladly |
- 3CX |
- Amazon Connect |
- Webex Contact Center |
- 8x8 |
- Nextiva Contact Center |
- Broadvoice |
- LiveAgent |
- Dialpad Ai Contact Center |
- Zendesk Talk |
- Replicant
💼 UJET Hiring and Layoffs
- Sierra Modro has joined UJET as Senior Director of Engineering, Platform in the United States, previously serving as Director of Engineering at Kiddom.
- Katie Holyfield has joined UJET as National Channel Manager in the United States, previously serving as Technology Advisor and CX Lead at BeaconCTX.
- Kyle Howard has left UJET as Director, Solutions Consulting in the United States to join Omilia - Conversational Intelligence as Enterprise Solution Consultant.
- Allen Cheung has joined UJET as Senior Vice President of Engineering in the United States, previously serving as VP of Engineering at Kiddom.
- Kishandth Sivapalasundaram, Software Engineering Manager at UJET, led the development of the Task Virtual Agent system, which increased customer satisfaction by 35% and reduced operational costs by 40% through AI-powered virtual agents.
- Claudie Cheng has started as Director of Engineering Program Management at UJET.
- Jai Cowan, Principal Solutions Architect at UJET, announced a job opening for a Solutions Consultant specializing in Workforce Management.
- Gabriel D. Macedo has joined UJET as a Senior Program Manager.
🤖 UJET Developer, Integration and Automation News
- Geoff Works, VP of Global Channel Sales at UJET, announced plans to enhance their presence in the TA and TSD community with strategic partners in 2025.
- Cognizant is seeking a senior developer to integrate UJET with Google Dialog Flow for their Customer Service Transformation team.
- UJET is excited about its partnership with AVANT Communications and anticipates shared successes.
- UJET has strengthened its channel focus by partnering exclusively with TSD and appointing Geoff Works as Vice President of Global Channel Sales and Keith Dennis as Senior Vice President of Sales to drive AI-powered contact center solutions.
- UJET met with Michael A. Del Signore in Dallas to discuss the evolving customer and partner journey and potential partnership expansion with Intelisys.
📈 UJET Financials, Fundraising and Valuation News
- Sapphire Ventures led an investment in UJET as highlighted in their Fall Spotlight Newsletter on October 28, 2024.
- UJET secured $76 million in funding and appointed a Co-CEO to boost its midmarket contact center as a service (CCaaS) strategy.
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