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Twilio

🌎 twilio.com

Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.

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Updates as of Oct 09, 2024

• Twilio has introduced a new focus on building conversational AI applications using the OpenAI Realtime API.
• Twilio has integrated Pinecone vector databases with its AI Assistants to enhance data retrieval and user interactions in conversational AI applications.
• Twilio is collaborating with Google Cloud to develop advanced AI-powered customer engagement tools.
• Twilio Segment announced new features that allow marketers to build audiences and enrich events using warehouse data without complex coding, significantly speeding up campaign execution.
• Twilio Segment has added support for CustomerAI and integrations with Meta, Google, Amazon, and LinkedIn.

• Twilio has revised its executive severance plans to enhance benefits for its CEO and senior executives in case of termination around a change in control, reflecting preparation for potential corporate changes.
• Twilio is integrating with OpenAI's Realtime API to enable customers and developers to build AI-powered conversational applications.
• Twilio integrated a voice mode feature to order strawberries using function calling.
• Twilio Flex has been recognized as a leader in the 2024 IDC MarketScape for transforming customer engagement.
• Twilio is hosting the ISV Summit at SIGNAL London on November 20, offering strategic growth opportunities and networking with Twilio leaders and top customers.
• On October 8, Chris Koehler, CMO at Twilio, participated in a session at Advertising Week NY discussing the impact of AI and data integration on advertising strategies.
• Twilio will host its flagship event SIGNAL in Singapore on October 22, focusing on transforming communication into meaningful connections.
• On October 10, Twilio's CMO Chris Koehler will discuss ad optimization using Meta CAPI and Twilio Segment at the Leadership Breakfast Series during Advertising Week NY.
• Twilio announced they are discontinuing their WebRTC API, leading OpenAI to use LiveKit instead.
• On October 8, Thomas Wyatt, President of Twilio Segment, and Bala Krishnan, SVP of Marketing Tech at Fidelity, will discuss AI-driven personalization at CDP Week.
• Twilio will participate in Money 20/20 from October 27-30 in Las Vegas, showcasing demos and engaging with product experts at Booth #9027.
• Twilio hosted the Transform 2024 Together event in New York City on October 8, focusing on digital engagement and AI integration.
• Twilio is participating as an ally in the Tech Summit 2024 hosted by Applaudo and Google Cloud.

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