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Twilio

🌎 twilio.com

Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.

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Twilio - Latest News and Updates

• As of March 17, 2025, Twilio's ConversationRelay and Flex Webchat 3.x.x are now HIPAA eligible, allowing support for healthcare use cases with protected health information.
• Twilio is integrated with Fetch AI and Eleven Labs for building an AI-powered appointment booking agent.
• Ritesh Gupta has joined Twilio as Director - Support Services in India, previously serving as India Ops Lead- PV Trust & Safety at Amazon.
• Vivian Jones, Vice President at Twilio, moderated a panel at Fintech Americas2025 discussing the financial industry's shift towards cloud, AI, and personalized customer experiences.
• Khozema Shipchandler, CEO at Twilio, discussed AI adoption and the importance of contextual customer data on CNBC Overtime.

• At Enterprise Connect 2025, Twilio impressed attendees with demos of AI Assistants and Voice Intelligence, and hosted a Twilio Forge Session where participants built AI Assistants.
• Twilio is considering whether to develop internal training materials using Deno or Node.js, with a focus on TypeScript for their solutions engineers.
• Nicholas Kontopoulos, APJ VP of Marketing at Twilio, will speak at GIDS 2025.
• Toyota used Twilio's Flex to develop a next-gen contact center solution for Drivelink.
• Twilio helps businesses in Singapore comply with the Personal Data Protection Act by providing guidelines for SMS communications, including obtaining user consent and supporting 'HELP' and 'STOP' commands.

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