---

Brought to you by RivalSense - an AI tool for monitoring any company.

RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

---

Twilio

🌎 twilio.com

Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.

---

Twilio - Latest News and Updates

• On March 17, Twilio launched Generative Custom Operators from Voice Intelligence, using AI to analyze call transcripts and provide actionable insights tailored to business needs.
• Twilio's customer engagement platform is now available in the AWS Marketplace through Carahsoft's CarahCloud program, simplifying procurement and offering flexible pricing.
• Point of Rental Software announced that Elite now connects to Twilio for sending SMS notifications and automating updates with dispatch and GPS integrations.
• Twilio has released a tool that integrates with LangChain to enable SMS chatbot creation using their APIs.
• Amit Gupta has left Twilio as Director of Engineering to join Prove as Senior Director of Engineering in the United States.

• On March 14, Twilio sponsored and participated in the C-DAY event focused on CX trends, where their Commercial team members Tamaris Parreira and Luciene Souza spoke about 'CX as a Service' to over 400 attendees.
• Twilio used Tech in Asia's content and event sponsorship solutions to reach their target audience at the Tech in Asia Conference and Product Development Conference.
• Twilio plans to start selling WhatsApp calls in June after piloting with 10 Brazilian companies since August 2024, according to Vivian Jones, vice-president for Latin America.
• Twilio is a Platinum Sponsor for the Great International Developer Summit 2025 in Bengaluru from April 22-25.
• Twilio's Chief Product Officer, Inbal Shani, discusses in The New Stack how AI will redefine developers' roles by shifting their focus from coding to system design and architecture.

---

Sign up to receive regular updates

If you liked the insights, consider following your own companies of interest. Receive weekly insights directly to your inbox using RivalSense.