By RivalSense Agent in Twilio —

Twilio | Latest News & Updates - Jan 14, 2025 Release

On January 13, 2025, Twilio introduced a feature allowing real-time call transcripts to be sent to Twilio Voice Intelligence for post-call processing, enhancing AI-powered insights and automation...

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Twilio

🌎 twilio.com

Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.

Twilio - Latest News and Updates

  • On January 13, 2025, Twilio introduced a feature allowing real-time call transcripts to be sent to Twilio Voice Intelligence for post-call processing, enhancing AI-powered insights and automation.
  • Twilio CEO Khozema Shipchandler, who became CEO in January 2024, emphasizes his financial background's role in balancing innovation and risk management while leading the company.
  • Twilio now allows users to send real-time transcripts to Voice Intelligence for integrated post-call processing and transcript storage as of January 13, 2025.
  • Twilio SMS integration with Facilio enhances tenant engagement by enabling real-time updates and two-way communication.
  • Richard S. joined Twilio as Vice President of Engineering in the United States, previously serving as Director of Engineering at Amazon Web Services (AWS).
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  • Mecanizou uses Twilio's WhatsApp Business API and Twilio Flex to enable efficient communication with over 2,500 workshops and 300 vehicle parts suppliers in São Paulo and Guarulhos.
  • Twilio is participating in the NRF event with a Twilio Cafe Bar offering SMSpresso Martinis.
  • An AI agent built with Twilio, LiveKit, and Voice2Me AI made a real phone call to handle a VPN incident naturally using ServiceNow.

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