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Twilio

🌎 twilio.com

Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.

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Twilio - Latest News and Updates

• Twilio has introduced the CAMPAIGN_DCA_COMPLETE webhook for campaigns registered via The Campaign Registry, confirming vetting and approval by all designated DCAs, effective December 3, 2024.
• Twilio, in partnership with Meta, reduced the WhatsApp onboarding process for Cloudbeds from 30 days to 1 day using the WhatsApp Tech Provider Program.
• Twilio replaced DoorDash with Reddit and added Zendesk to its list of customer stories.
• Christopher St Pierre has left Twilio, where he served as VP - Global Services Engineering - Segment in the United States, to join Prophecy as VP / Head of Professional Services.
• Eleanor Preston has been appointed as Regional Vice President of Retail Sales at Twilio.

• On December 2, 2024, Twilio announced the public beta of Linked Audiences in Twilio Segment for Amazon Redshift at AWS re:Invent 2024, enhancing integration with AWS to improve personalized marketing campaigns.
• Rajdeep Sahoo has joined Twilio as a Senior Software Engineer (L3) in India, previously working as a Senior Consultant at Thoughtworks.
• Twilio's 2024 Consumer Preferences Report reveals that email is preferred for customer satisfaction surveys, order confirmations, and promotions, while text messaging is favored for urgent alerts and two-factor authentication.
• Twilio hosted a webinar on November 5th titled 'The Art of Listening' featuring Sam Richardson, Executive Engagement Programs Director at Twilio, and Elizabeth Stokoe from LSE, discussing how effective listening can enhance customer loyalty and revenue.
• Sidharth Ramsinghaney, director of strategy and operations at Twilio, predicts that in 2025, generative AI and large language models will enable real-time process optimization and decision support.

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