Twilio | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights
Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with...
Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.
Website
Headquarters
San Francisco, California
Size
5001-10,000 employees
Industry
Software Development
Specialities
telecommunications, API, cloud communications, SaaS, telephony, SMS, Voice, VoIP, GDPR
🛍️ Twilio Product and Pricing News →
👔 Twilio CEO, Management and Leadership Team →
⚔️ Twilio Alternatives and Competitors →
💼 Twilio Hiring and Layoffs →
🤖 Twilio Developer, Integration and Automation News →
📈 Twilio Financials, Fundraising and Valuation News →
🛍️ Twilio Product and Pricing News
- On January 13, 2025, Twilio introduced a feature allowing real-time call transcripts to be sent to Twilio Voice Intelligence for post-call processing, enhancing AI-powered insights and automation.
- Twilio now allows users to send real-time transcripts to Voice Intelligence for integrated post-call processing and transcript storage as of January 13, 2025.
- Twilio SMS integration with Facilio enhances tenant engagement by enabling real-time updates and two-way communication.
- Twilio introduced a new feature called 'Twilio's Compliance Embeddable' to streamline compliance for ISVs.
- Twilio has shifted its focus from Developer Accelerators to Platform Integrations, offering pre-built integrations for payments, phone number lookups, and AI in the Twilio Marketplace.
- Twilio has enhanced its Messaging Service with an MMS Converter feature that selects SMS-only capable senders for destinations converting MMS to SMS links, and launched support for TCR's Campaign Connectivity Partner Migration Tool to facilitate seamless campaign migration.
- Twilio has introduced the CAMPAIGN_DCA_COMPLETE webhook for campaigns registered via The Campaign Registry, confirming vetting and approval by all designated DCAs, effective December 3, 2024.
- Twilio has introduced new AI-focused features including ConversationRelay for effortless Voice AI and unveiled the stars of its AI Startup Searchlight 2.0.
👔 Twilio CEO, Management and Leadership Team
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CTO
[email protected] -
Chief Privacy Officer[email protected]
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Chief Product Officer & Head of R&D
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Chief Digital Officer[email protected]
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CTO[email protected]
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Vice President of Engineering[email protected]
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Regional Vice President North American Carrier Relations[email protected]
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Vice President of Engineering[email protected]
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Senior Vice President[email protected]
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President Twilio Segment[email protected]
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GM and VP Engineering and Product[email protected]
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Vice President, Product Management
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CEO[email protected]
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Senior Vice President & CFO[email protected]
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Director and Software Architect[email protected]
⚔️ Twilio Alternatives and Competitors
- Vonage Communications APIs |
- WATI |
- Bird |
- Sendbird |
- Zoom Workplace |
- Podium |
- Plivo |
- Telnyx CPaaS |
- Webex Connect |
- Cisco Systems |
- Ericsson |
- Infobip |
- Sinch |
- Textellent |
- Bandwidth |
- Amazon Connect |
- Restcomm |
- Agora |
- MirrorFly |
- GetStream |
- PubNub |
- Conversica |
- Freshchat |
- Iterable |
- Pobuca |
- Salesforce Sales Cloud |
- SAP Service Cloud |
- Airship |
- Braze
💼 Twilio Hiring and Layoffs
- Twilio CEO Khozema Shipchandler, who became CEO in January 2024, emphasizes his financial background's role in balancing innovation and risk management while leading the company.
- Twilio has appointed Christy Lake as Chief People Officer and Thomas Wyatt as Chief Revenue Officer, replacing Dana Wagner and his previous roles.
- Richard S. joined Twilio as Vice President of Engineering in the United States, previously serving as Director of Engineering at Amazon Web Services (AWS).
- Kevin W. has joined Twilio as Vice President of Partners in the United States, previously serving as Senior Vice President Of Corporate and Business Development at People.ai.
- Christopher St Pierre has left Twilio, where he served as VP - Global Services Engineering - Segment in the United States, to join Prophecy as VP / Head of Professional Services.
- Eleanor Preston has been appointed as Regional Vice President of Retail Sales at Twilio.
- Brandt Brinkerhoff has joined Twilio as Senior Director, Creative in the Salt Lake City Metropolitan Area, previously serving as Director of Design – Brand + Creative at Splunk.
- Srikanth Subramanian has left Twilio, where he served as India Site Leader and Senior Director of Engineering, to join Salesforce as Vice President of Engineering in India.
🤖 Twilio Developer, Integration and Automation News
- Twilio, in partnership with Meta, reduced the WhatsApp onboarding process for Cloudbeds from 30 days to 1 day using the WhatsApp Tech Provider Program.
- Mecanizou uses Twilio's WhatsApp Business API and Twilio Flex to enable efficient communication with over 2,500 workshops and 300 vehicle parts suppliers in São Paulo and Guarulhos.
- Dasa, a major healthcare group in Latin America, implemented Twilio's voice call feature on WhatsApp for customer service, as discussed in a Forbes podcast featuring Marcela Klein, Twilio's marketing leader.
- 1-800-ChatGPT is using Twilio's back-end for its telephony services.
- Twilio replaced DoorDash with Reddit and added Zendesk to its list of customer stories.
- DoorDash uses Twilio to enhance the speed of its on-demand deliveries.
- Twilio Verify helped Lime reduce SMS pumping fraud costs by about $100,000 annually, enhancing their platform's security.
- Yelp uses Twilio's two-way SMS to keep restaurants full and diners happy.
📈 Twilio Financials, Fundraising and Valuation News
- Moez Kassam and Anson Funds significantly increased Twilio's stock price from $42 to $110 by 2025, resulting in a $100M profit for Anson.
- Twilio invested $750 million to become a significant minority owner of Syniverse, forming a strategic partnership.
- During Cyber Week 2024, Twilio SendGrid processed a record-breaking 12 billion emails on Black Friday and 11.7 billion on Cyber Monday, marking significant year-over-year growth.
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