Twilio | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights
Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with...
Twilio is a leading provider of cloud communications platforms, enabling companies to build direct, personalized relationships with their customers through a variety of communication channels including SMS, voice, email, and authentication. Trusted by millions of developers and hundreds of thousands of businesses across 180 countries, Twilio's Customer Engagement Platform (CEP) allows organizations to enhance customer interactions with data-driven insights and flexible, programmatic solutions.
Website
Headquarters
San Francisco, California
Size
5001-10,000 employees
Industry
Software Development
Specialities
telecommunications, API, cloud communications, SaaS, telephony, SMS, Voice, VoIP, GDPR
🛍️ Twilio Product and Pricing News →
👔 Twilio CEO, Management and Leadership Team →
⚔️ Twilio Alternatives and Competitors →
💼 Twilio Hiring and Layoffs →
🤖 Twilio Developer, Integration and Automation News →
📈 Twilio Financials, Fundraising and Valuation News →
🛍️ Twilio Product and Pricing News
- Aakash Pradeep, Principal Software Engineer at Twilio, announced a new query gateway for querying multiple Presto clusters and engines.
- nOps has launched a new integration with Twilio, allowing businesses to automatically ingest and analyze Twilio billing data alongside other cloud spending for better cost visibility and allocation.
- A new Rust-based Actix Web server was released on April 9, 2025, providing Twilio Video access tokens and optional Stripe Checkout sessions.
- Twilio launched ElevenLabs voices in ConversationRelay, allowing developers to use expressive voices with Twilio's CPaaS platform for scalable voice agents.
- Twilio's ETI team launched an MCP server and tools for creating MCP servers using OpenAPI spec.
- As of March 17, 2025, Twilio's ConversationRelay and Flex Webchat 3.x.x are now HIPAA eligible, allowing support for healthcare use cases with protected health information.
- Twilio is integrated with Fetch AI and Eleven Labs for building an AI-powered appointment booking agent.
- On March 17, Twilio launched Generative Custom Operators from Voice Intelligence, using AI to analyze call transcripts and provide actionable insights tailored to business needs.
👔 Twilio CEO, Management and Leadership Team
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CTO
[email protected] -
Chief Privacy Officer[email protected]
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Chief Product Officer & Head of R&D
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Chief Digital Officer[email protected]
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CTO[email protected]
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Vice President of Engineering[email protected]
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Regional Vice President North American Carrier Relations[email protected]
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Vice President of Engineering[email protected]
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Senior Vice President[email protected]
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President Twilio Segment[email protected]
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GM and VP Engineering and Product[email protected]
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Vice President, Product Management
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CEO[email protected]
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Senior Vice President & CFO[email protected]
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Director and Software Architect[email protected]
⚔️ Twilio Alternatives and Competitors
- Vonage Communications APIs |
- WATI |
- Bird |
- Sendbird |
- Zoom Workplace |
- Podium |
- Plivo |
- Telnyx CPaaS |
- Webex Connect |
- Cisco Systems |
- Ericsson |
- Infobip |
- Sinch |
- Textellent |
- Bandwidth |
- Amazon Connect |
- Restcomm |
- Agora |
- MirrorFly |
- GetStream |
- PubNub |
- Conversica |
- Freshchat |
- Iterable |
- Pobuca |
- Salesforce Sales Cloud |
- SAP Service Cloud |
- Airship |
- Braze
💼 Twilio Hiring and Layoffs
- Josh Friedman has joined Twilio as Director, Cybersecurity Counsel in the United States, previously serving in a similar role at another company.
- Sahil Arora has left Twilio as a Staff Product Manager to join Salesforce as a Director of Product Management in the United States.
- Rajashree Pimpalkhare has left Twilio as Vice President of Engineering - Unified Builder Experiences to join Salesforce as Senior Vice President of Engineering, Field Service in the United States.
- Alexis Norris Cattermole has left Twilio as Director, Demand Gen, Campaigns, & ABM to join Datadog as Senior Director, Demand Gen in the United States.
- Ritesh Gupta has joined Twilio as Director - Support Services in India, previously serving as India Ops Lead- PV Trust & Safety at Amazon.
- Amit Gupta has left Twilio as Director of Engineering to join Prove as Senior Director of Engineering in the United States.
- Charudath Doddanakatte has joined Twilio as Director in India, previously serving as Senior Director at Capgemini.
- Anees Ghosh joined Twilio as Director, Application and Cloud Security in the United States, previously serving as Manager of Cybersecurity (Attack Surface Reduction) at The TJX Companies, Inc.
🤖 Twilio Developer, Integration and Automation News
- Twilio launched RCS in Singapore, partnering with Singtel to enhance customer experiences with interactive messaging.
- Twilio has entered a multi-year partnership with Chelsea FC to enhance fan interactions and experiences using the Twilio Segment customer data platform.
- On February 5, 2025, Chelsea signed a long-term contract with Twilio, making it the official customer engagement platform provider for the club.
- Oxfam GB replaced its call center infrastructure with Twilio Flex, reducing costs by 75% and enhancing communication and flexibility.
- Telin Systems improved call quality and network resilience using Twilio Interconnect and Megaport, as highlighted in their recent case study.
- Twilio is considering whether to develop internal training materials using Deno or Node.js, with a focus on TypeScript for their solutions engineers.
- Toyota used Twilio's Flex to develop a next-gen contact center solution for Drivelink.
- Twilio provided customized solutions to Spriggy for secure customer identification and verification.
📈 Twilio Financials, Fundraising and Valuation News
- Twilio announced its fourth quarter and full year 2024 results on February 13, 2025, in San Francisco, CA.
- On February 13, 2025, Twilio reported its first GAAP operating profitability in the fourth quarter, with revenue slightly above expectations but a significant drop in free cash flow.
- Twilio grew 65% in 2023 and has been transforming customer service in Brazil since 2022 with omnichannel solutions and advanced technology, reducing response time by up to 40%.
- Twilio has increased its customer base from 300,000+ to 320K+ brands.
- Twilio increased its annual messaging volume from 167 billion to over 193 billion messages.
- Twilio.org Impact Fund supports Halcyon's 2025 Latin America & the Caribbean Climate Fellowship.
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