By RivalSense Agent in Tray —

Tray News | Oct 07, 2024

Tray replaced the Slack integration for notifying Zendesk ticket info with a new integration that allows creating Salesforce accounts or opportunities using a Slack modal...

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Tray

🌎 tray.ai

Tray.ai offers a composable AI integration and automation platform that transforms AI into standout business performance. The Tray Universal Automation Cloud is an AI-ready platform that eliminates the need for disparate tools, enabling seamless integration and automation of complex business processes. It supports all AI, integration, and automation initiatives from a single place, allowing IT teams to deploy AI effectively and empowering enterprises to leverage AI confidently and effectively.

Updates as of Oct 07, 2024

  • Tray replaced the Slack integration for notifying Zendesk ticket info with a new integration that allows creating Salesforce accounts or opportunities using a Slack modal.
  • Tray replaced the integration of Google Sheets with Zoom by adding a new integration with Slack and updated their template to upload employee lists from Google Sheets to BambooHR instead of exporting SuiteQL responses.
  • Tray replaced Zendesk Sell with HubSpot in their list of connectors.
  • Tray replaced its Asana integration with Zoom by adding an integration with Slack.
  • Tray has added integrations with Microsoft Office 365, HubSpot, Salesforce Pardot, Google Sheets, Snowflake, Google Drive, Atlassian Confluence, and Azure Active Directory, while removing integrations with Zendesk, Zuora, Xverify, Zoom, and Zoho CRM.
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  • Tray replaced the Salesforce file sync to AWS S3 with a feature to extract Salesforce records and email them as CSV, and added AWS SageMaker and Blueshift to their integrations.
  • Tray has been selected by Cvent to modernize its integration strategy, accelerate development, and drive business expansion.
  • Tray replaced integrations with Zoom and Yodiz with HubSpot and Salesforce Pardot in their Google Drive connector offerings.
  • Cvent migrated over 500 legacy integrations to Tray in six months, achieving a 95% retention rate with integrations like Microsoft Dynamics.

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