Top Ecommerce AI Company News | September 12 - September 19, 2024

Using RivalSense, we have discovered last week's most important developments and news on companies like Octane AI, Synthesia, Lavender, Lumen5, Jasper AI, ViSenze, ClickUp, Bazaarvoices, Prisync, Syte, and other trending e-commerce AI companies. 

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RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

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🚀 New Product Offerings

• Runway introduced three new interface prototypes for interacting with AI-generated media, moving beyond text prompts.
• Runway has introduced a new API for accessing their latest video models and a new Gen-3 Alpha Video to Video feature for precise control in video generation.
• Runway introduced General World Models on December 11, 2023.
• OptiMonk introduced a new spellchecker feature to reduce misspelled email addresses and revamped URL targeting rules for easier and more precise campaign setup.
• OptiMonk has updated its template library to include more options for collecting email addresses, stopping cart abandonment, guiding visitors, promoting special offers, and added new templates for embedded and fullscreen messages.
• Prisync now offers Stock Availability Monitoring to help adjust pricing and inventory strategies when competitors' products are out of stock.
• RetentionX has implemented swap detection to automatically flag and exclude swap orders from repeat purchase and cohort analyses, improving data accuracy for fashion brands.
• ClickUp launched an AI-powered chat with features like task creation and SyncUps, positioning it as a competitor to Slack and Microsoft Teams.
• OptiMonk introduced new features in September 2024, including timezone-based campaign scheduling, Shopify product recommendations, and enhanced GA4 order tracking.
• OptiMonk integrates with Campaign Monitor to tag subscribers based on their sign-up source, enabling personalized email campaigns.
• Landbot has enhanced its AI FAQs Assistant with a user-friendly setup, multilingual capabilities, customizable instructions, PDF knowledge uploads, and multichannel display options.
• ClickUp has launched a Verified Power User program offering exclusive perks and badges to top users.
• ClickUp released new features including automations and enhanced visual tools.
• Independent Analytics plugin now integrates with SearchIQ to recognize its search queries.
• WEEEK has introduced API-based data import from ClickUp.
• Writesonic integrates Surfer SEO to help users optimize their articles for better search engine visibility.
• Runway's Gen-3 Alpha V2V can transform a shirt into high seas in less than 20 seconds, according to CEO Cristóbal Valenzuela.
• Prisync launched a new interface and Prisync 2.0, gaining popularity among Shopify merchants.
• Clerk now integrates with WhatsApp Business through a connection developed by WA Smart Business to enhance customer personalization on the platform.
• ClickUp introduced customized Space and Folder Overviews, grouping by Custom Relationships, and default values for Custom Fields.
• boost.ai removed the option to request a tailored demo from their contact page.
• Clerk reduced the number of displayed items from 171 to 54.
• Landbot reduced the number of available courses from 5 to 4 and introduced a new course on creating natural understanding chatbots using Dialogflow and Landbot.
• Runway has sunsetted their ML Lab platform to focus on their GEN-video models.
• Runway is expected to release a Gen-1-like feature soon for rendering only the foreground or background.

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🤝🏻 New Partnerships and Vendors

• JCPenney has partnered with Bazaarvoice to integrate customer-created visual content into its product display pages.
• Runway signed a deal with a major Hollywood studio.
• OptiMonk reports that ParfumeLab increased returning visitor sales by 19% using their Browsing Reminder popup.
• Santander Nordics implemented boost.ai's virtual agent Sandrine in September 2020 and automated over 15,000 conversations in the first three months.
• Dudubags increased their average order value by 17% and basket size by 13% using Clerk's recommendations and search capabilities.
• The EAA Aviation Museum uses Synthesia software to enhance their exhibits with interactive and behind-the-scenes information.
• Synthesia uses the WEKA Data Platform to speed up large language model training in the cloud.
• Lowe’s is enhancing their shopping experience with Bazaarvoice's Item Experience Score, featuring insights from Lowe's Mena Wouters and Bazaarvoice's Zarina Lam Stanford.
• Last week, LivePerson supported 2 of the top 3 US telcos and several other leading brands during the iPhone launch with their digital customer service platform.
• Nalli Silk Sarees Pvt. Ltd. uses Syte AI in their e-commerce division.
• boost.ai's chatbot Playfin is currently handling 87% of all incoming customer inquiries for PLAY airlines.

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💡 Other Notable News

• Octane AI now offers pricing based on quiz interactions rather than total site traffic, with an estimated price of $50/month for 200 quiz takers.
• Runway is currently in discovery for a lawsuit over IP.
• Sandy Hogan, Chief Revenue Officer at LivePerson, announced the reunion with 5 former Cisco leaders at LivePerson.
• Syte reports a 24% increase in Average Revenue per User and a 2% uplift in Average Order Value for fashion and apparel shoppers using their eCommerce product recommendations.
• Runway is hosting a meetup in Melbourne on September 30 to showcase Gen-48 video generation techniques and connect with AI artists.
• Octane AI now offers a 14-day free trial for their ecommerce quiz tool in the Shopify App Store.
• Synthesia is now ISO/IEC 42001:2023 certified (by A-Lign, unaccredited).
• Evelyn Considine has joined Bazaarvoice as Enterprise Sales Director, Content & Creator Solutions, after serving as Sales Director at AnyRoad.
• Ruoxi Xiong, CPA has joined ClickUp as Head of Tax in the United States, previously serving as Tax Director at Coursera.
• Amrita Mathur has left ClickUp as VP, Marketing (MM and ENT) in Canada to join Zapier as VP, Marketing.
• Synthesia reached 1,000,000 users in less than 7 years.
• boost.ai will present its ISO27701 & 27001 certified hybrid NLP/GenAI platform at Dreamforce with Icelandair and McKinsey & Company on September 18.
• LivePerson's VP of Engineering, Ravi Gadekarla, announced that Meenu Vin is hiring.
• MarketMuse co-founder Aki Balogh attended the Bitcoin Builders & VCs Meetup on September 18.
• boost.ai's VP of Sales, Thomas Vollmer, announced a Conversational AI roundtable at Nordic Fintech Week on September 25-26, hosted by advisor Ewan MacLeod.
• Tom Newton, VP Marketing at Jasper, will join a panel at INBOUND with Webflow this week to discuss their AI-first marketing tech stack.
• Bazaarvoice was one of the top-visited booths at the Let's Grow! Walmart Marketplace Seller Summit.
• Prisync will participate in the Ecommerce Expo in London on September 18-19.
• Will Allred, co-founder of Lavender, emphasized the importance of citing sources in email data usage.
• LivePerson will discuss using Betterworks to improve team capabilities and performance evaluations in an upcoming HRTech session.
• ClickUp teased a surprise announcement at Dreamforce on September 16.
• Synthesia has been shortlisted for Capterra's 2024 Presentation Software and Video Making Software categories.
• Jerry Haywood, CEO of boost.ai, praised the team for their networking efforts at the AVANT Communications event in Phoenix.
• Synthesia will showcase their cutting-edge avatar solution at the Global Social Digital Forum on September 27 in Kyiv.
• Bazaarvoice will participate in the CEW Beauty Expo in New York City on September 19th with prize giveaways and interactive activities.
• Oliver Tan, CEO of ViSenze, explains how AI tools can analyze social media content to help brands refine their strategy and drive higher conversions.
• Rich Steeves is the Senior VP of Partnerships at LivePerson.
• Rob Clarke, VP of Strategic Alliances at boost.ai, endorsed Rich Winslow for Director Sales Engineering roles.

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