Tidio | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights
Tidio is a global leader in customer service software, offering a user-friendly platform with live chat, chatbots, ticketing, and...
Tidio is a global leader in customer service software, offering a user-friendly platform with live chat, chatbots, ticketing, and AI-powered virtual support agents. Founded in 2013, Tidio serves over 300,000 businesses worldwide, including well-known brands like Mercedes and Shell.
Website
Headquarters
San Francisco, California
Size
51-200 employees
Industry
Technology, Information and Internet
Specialities
chatbot, ecommerce, live chat, ai chatbot, customer support, customer service, customer experience, Shopify automations
ποΈ Tidio Product and Pricing News β
π Tidio CEO, Management and Leadership Team β
βοΈ Tidio Alternatives and Competitors β
πΌ Tidio Hiring and Layoffs β
π€ Tidio Developer, Integration and Automation News β
π Tidio Financials, Fundraising and Valuation News β
ποΈ Tidio Product and Pricing News
- Tidio has developed Lyro, an AI tool for ecommerce customer service that uses Claude and Tidio's own models to handle customer questions, integrating with platforms like Zendesk and Intercom.
- Tidio's new AI feature, Lyro, answers up to 70% of customer questions instantly and is available even on the free plan.
- Tidio's AI-powered 24/7 customer support is crucial for handling peak-season demand and enhancing customer satisfaction, as highlighted by Luke Sheehy, GTM at Tidio.
- Tidio has outperformed Intercom and Zendesk in all 7 key satisfaction metrics according to the latest G2 Winter Report.
- Tidio consolidates live chat, email, and Messenger communications into a single panel for quick customer interactions.
π Tidio CEO, Management and Leadership Team
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Chief of Strategy and AI in Tidio
[email protected] -
Chief Customer Officer[email protected]
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Co-founder & CEO[email protected]
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Group CFO[email protected]
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CTO[email protected]
βοΈ Tidio Alternatives and Competitors
- Intercom |
- Zendesk Support Suite |
- Drift |
- Freshdesk |
- FreshChat |
- Crisp |
- LiveChat |
- HubSpot Service Hub |
- Help Scout |
- Kayako |
- JivoChat |
- Olark |
- Gorgias |
- Birdeye |
- LiveAgent |
- Salesforce Service Cloud |
- Zoho Desk |
- Bitrix24 |
- Dynamics 365 |
- YourGPT Chatbot |
- TARS |
- Yellow AI |
- Botsurfer |
- ManyChat |
- Chatfuel |
- Typeform |
- Microsoft Bot
πΌ Tidio Hiring and Layoffs
- Tidio has reduced its open sales roles from 5 to 4 and added a new position for Head of Brand (B2B SaaS).
- Tidio is currently seeking a Head of Brand in the United Kingdom (Remote).
- Kat Bob has joined Tidio's Growth Team to work on Lyro, an AI-powered chatbot enhancing customer interaction.
- Tidio is hiring for an AE/Senior AE to join their new Outbound function, offering a fully remote position.
- Bruna F. has left Tidio as a Customer Success Manager in the Lisbon Metropolitan Area to join Creatio as a Partner Success Manager.
- MichaΕ Skibicki has left Tidio as a Senior DevOps Engineer to join Salesloft as a Senior Site Reliability Engineer in Poland.
- Tidio is hiring a Machine Learning Engineer (NLP) mid/senior in Poland.
π€ Tidio Developer, Integration and Automation News
- Clemta has partnered with Tidio to enhance customer communication for businesses.
π Tidio Financials, Fundraising and Valuation News
- Tidio has become a remote-first company with over 170 employees, recently raised $25M in Series B funding, and achieved $1M in monthly recurring revenue.
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