Topic

web scraping

A collection of 2 issues

Web Scraping for Customer Service Excellence: Benchmarks, Benefits, and Implementation

In today's hyper-competitive landscape, customer service excellence is no longer just about reactive support—it's about proactive, data-driven optimization. Web scraping transforms this function by extracting real-time insights from competitor websites, review platforms, and social media, enabling companies to anticipate customer needs before they escalate. This

How Import.io's Managed Web Scraping Service Enables Competitor Innovation

Executive Summary: The Competitive Intelligence Challenge Many B2B companies face the same competitive intelligence challenge: manual competitor monitoring is time-consuming, error-prone, and fails to deliver timely insights. Our client struggled with fragmented data from spreadsheets, browser tabs, and inconsistent tracking methods, making it impossible to see the complete competitive landscape.