Topic

key account management

A collection of 87 issues

The Beginner's Guide to Tracking Competitor Website Changes for Key Account Success

In the competitive landscape of B2B sales, protecting your key accounts is paramount. Competitor website tracking is not just about observation; it's a strategic tool that can make or break your client relationships. When competitors update their websites—whether launching new enterprise pricing, adding features, or showcasing client

The Ultimate Key Account Management Playbook for 2026: A Strategic Guide for Business Leaders

As Alex Raymond and Mark Davies discussed in Episode 68 of Account Management Secrets, "Most key account programs collapse because companies treat a strategic discipline like a standard sales motion." This fundamental misunderstanding costs businesses millions in lost revenue and missed opportunities. In today's competitive landscape,

Beginner's Guide to Key Account Health Dashboards for Commercial Laundry Services

Managing B2B commercial laundry accounts at scale presents unique challenges: fluctuating linen volumes, complex service-level agreements, and diverse client needs across healthcare, hospitality, and industrial sectors. Traditional manual tracking systems—spreadsheets, paper logs, or basic CRM notes—fail modern providers by creating data silos, delayed insights, and reactive account management.

Key Account Management Best Practices 2024: The Strategic Playbook for B2B Growth

Key Account Management (KAM) has evolved from a simple sales function to a strategic business discipline that drives 80% of revenue for most B2B companies. In 2024, with increasing competition and economic uncertainty, mastering KAM isn't just nice-to-have—it's essential for survival and growth. This comprehensive

CRO Key Account Management Workflow: Strategic Partner Tracking in Clinical Research

Introduction: The Strategic Imperative of Key Account Management in Clinical Research In today's clinical research landscape, the relationship between sponsors and Contract Research Organizations (CROs) has fundamentally shifted from transactional vendor arrangements to strategic partnerships. This evolution represents a complete transformation in how clinical trials are conceptualized, executed,

Analyzing Competitor Moves: Allison Loy's Role at OneTrust

The recent news of Allison Loy joining OneTrust as Enterprise Sales Director in the United States is a classic example of a competitor insight that can shape your business strategy. Personnel changes in key roles often signal shifts in a company's focus, especially in sales and enterprise accounts,

Data-Driven Key Account Strategies: Actionable Competitive Intelligence

Key account management is essential for sustaining revenue and fostering growth in B2B environments. However, traditional methods often fall short because they operate in isolation from competitive realities. Without integrating competitive intelligence, you're essentially flying blind—making strategic decisions based on internal data while competitors actively poach your

How to Identify Key Accounts: A Practical Guide for B2B Leaders

In today's competitive B2B landscape, your biggest customers aren't necessarily your best customers. According to industry research, while large customers may represent 30-50% of your revenue, they might not offer the growth potential or strategic alignment that truly defines a key account. Key accounts are those

Workflow Automation CRM Benchmarking: Key Account Tracking Insights

In 2026, key account management has evolved beyond reactive monitoring into a strategic imperative powered by workflow automation. This shift is essential for maintaining competitive advantage and driving sustainable growth. Traditional CRM systems that merely track transactions are being replaced by intelligent platforms that transform data into proactive intelligence. The

The Ultimate Guide to Tracking Key Account History: Practical Strategies for Competitive Advantage

Key account history tracking isn't just about remembering past conversations—it's about building a strategic advantage that keeps you ahead of competitors. When you systematically track every interaction, purchase, support ticket, and opportunity with your most valuable clients, you create a living database that reveals patterns,