Empik

Empik is a leading Polish commercial chain specializing in the sale of books, media products, and various lifestyle items. It operates...

Empik's new in-store pickup service has fulfilled 100,000 orders in four months, with over 85% of customers collecting their orders the same or next day, achieving a customer satisfaction score of 77 NPS...

Empik is testing Empikomaty, which are parcel machines in four stores, allowing contactless pickup of online orders, with 75% of customers preferring this method over in-store pickup...