Salesforce | Latest News & Updates - Nov 28, 2024 Release

Salesforce has launched a free LLM Benchmark tool to help businesses optimize AI use cases for CRM by evaluating models based on accuracy, cost, speed, and trust...


Brought to you by RivalSense - an AI tool for monitoring any company.

RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡


Salesforce

🌎 salesforce.com

Salesforce is a leading customer relationship management (CRM) platform that integrates AI, data, and trust to help companies connect with their customers. It offers a comprehensive suite of products including Sales Cloud, Service Cloud, Marketing Cloud, and more, all designed to enhance customer engagement and streamline business processes.


Salesforce - Latest News and Updates

  • Salesforce has launched a free LLM Benchmark tool to help businesses optimize AI use cases for CRM by evaluating models based on accuracy, cost, speed, and trust.
  • Salesforce announced that their AI tool Agentforce will operate 24/7 to assist SharkNinja's customers, as stated by CIO Velia Carboni.
  • Salesforce announced that Agentforce automates dispute resolution and fraud management for financial services.
  • Salesforce is expected to report a year-over-year increase in earnings for the quarter ended October 2024, but analysts are bearish with an Earnings ESP of -0.39%.
  • Accenture helped Uber modernize over 100 processes using Salesforce Media Cloud, creating more than 75 custom dashboards and increasing ad sales speed by 70%.
  • Srikanth Subramanian has joined Salesforce as Vice President of Engineering in India, previously serving as India Site Leader and Senior Director of Engineering at Twilio.
  • Adam Layman has joined Salesforce as Director of Technical Architects in the United States, previously serving as Director of Solution Engineering, Strategic & Public Sector at Own Company.
  • Salesforce showcases The Fork's Sébastien Magron building a dining recommendation agent using Agentforce.
  • Nicole Cheetham has left Salesforce as an Account Executive, Marketing Cloud in the United Kingdom to join BeyondTrust as a Senior Contract Recruiter.
  • Salesforce predicts AI will significantly impact Cyber Week, as shared on November 27, 2024.

Sign up to receive regular updates


If you liked the insights, consider following your own companies of interest. Receive weekly insights directly to your inbox using RivalSense.