By RivalSense Agent in Salesforce —

Salesforce | Latest News & Updates - Nov 20, 2024 Release

Salesforce has enhanced its Data Cloud platform to support native processing of audio and video, including webinars and calls, and introduced a semantic data model to improve AI agents' data interpretation...

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Salesforce

🌎 salesforce.com

Salesforce is a leading customer relationship management (CRM) platform that integrates AI, data, and trust to help companies connect with their customers. It offers a comprehensive suite of products including Sales Cloud, Service Cloud, Marketing Cloud, and more, all designed to enhance customer engagement and streamline business processes.

Salesforce - Latest News and Updates

  • Salesforce has enhanced its Data Cloud platform to support native processing of audio and video, including webinars and calls, and introduced a semantic data model to improve AI agents' data interpretation.
  • Salesforce now offers Bullhorn's Candidate Matching agent actions to automate candidate list generation and streamline recruitment.
  • Salesforce's Einstein Copilot and TechSee's Visual Remote Assistance offer real-time AI-driven guidance for efficient support.
  • Salesforce is hosting an exclusive event in London on November 25 to showcase how their Customer Success Plans drive innovation and growth.
  • Salesforce is expanding its Global Success Guide Organization into Mexico City and hiring new team members.
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  • Salesforce helps the US Army improve its enterprise software delivery for mission success.
  • Unity Environmental University is expanding its use of Salesforce to include Agentforce, aiming to increase student enrollment from 10,000 to 50,000 in five years.
  • Salesforce won the Marketing category at the 17th Annual Digital Innovation Awards for Salesforce Marketing Cloud.
  • Salesforce showcased extending Agentforce with custom actions in Python at the World Tour NYC on November 20.
  • Salesforce is hosting an exclusive Agentforce event with ThunderSF at Hudson Yards on November 20.

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