RingCentral | Competitive Intelligence Profile
RingCentral is a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions....
RingCentral is a leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions. Headquartered in Belmont, California, the company empowers businesses with conversation intelligence and offers a comprehensive suite of tools for calls, messages, meetings, and events, aimed at improving collaboration and streamlining communication.
🛍️ RingCentral Product and Pricing Intelligence →
📅 RingCentral Event Participations →
⚖️ RingCentral Regulatory Intelligence →
👔 RingCentral Management and Leadership Team →
⚔️ RingCentral Alternatives and Competitors →
💼 RingCentral Hiring and Layoffs →
🤝 RingCentral Partnerships, Clients and Vendors →
📈 RingCentral Financial Performance, Fundraising, M&A →
🛍️ RingCentral Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- RingCentral released version 25.3.30 on September 18, 2025, introducing voicemail enhancements for easier management, including sending, forwarding, replying, personalizing with intros, and marking messages as urgent or private in the app.
- RingCentral launched an AI Receptionist that integrates with Google and Outlook Calendars for instant appointment booking.
- RingCentral introduced Branded Caller ID in partnership with TNS to help businesses get calls answered by displaying their brand identity.
📅 RingCentral Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- RingCentral invites attendees to visit booth 506 at ICMI's Contact Center Expo to meet with its experts and learn about transforming CX strategies.
- RingCentral and its customer Advanced Dermatology and Cosmetic Surgery will present 'Best Practices for Transforming Customer Experiences with AI' at the Gartner IT Symposium.
- RingCentral will be at Gartner Symposium next week at booth 351 to discuss how it empowers IT teams.
⚖️ RingCentral Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 RingCentral Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Founder, CEO, Chairman
[email protected] -
Chief Financial Officer[email protected]
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Deputy Chief Financial Officer (SVP FP&A and CAO)[email protected]
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Chief Executive Officer[email protected]
⚔️ RingCentral Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- Grasshopper |
- Nextiva |
- Phone.com |
- Google Voice |
- Phonexa |
- Ooma Office |
- Vonage |
- 8×8 |
- Dialpad |
- Zoom |
- Microsoft Teams |
- Webex Suite |
- BlueJeans Meetings |
- Google Chat |
- GoTo Meeting |
- Adobe
💼 RingCentral Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- RingCentral appointed Vaibhav Agarwal as Chief Financial Officer, who has been part of the leadership team since 2016.
- Trevin A. Murray left RingCentral as Director, Enterprise Security in the United States to join GovCIO as Vice President, Enterprise Communications Support Solutions.
- Marnie Christenson joined RingCentral as Senior Director, Partnership Enablement in the United States, previously holding an unspecified position at an unspecified company.
🤝 RingCentral Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- RingCentral became the Chicago Cubs' official cloud-based business communications partner on August 25, enhancing fan engagement and internal collaboration with its AI-powered platform.
- RingCentral extended its partnership with NiCE to enhance AI-powered customer experiences through joint go-to-market and sales efforts.
- RingCentral partnered with VodafoneBiz to launch a cloud-based UCaaS platform.
📈 RingCentral Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- RingCentral acquired the core product from Hopin, now called RingCentral Events.
- RingCentral expanded and extended its credit agreement to $1.24 billion on September 12, 2025, led by Bank of America and JPMorgan, to settle 2026 Convertible Notes and push debt maturities to 2030.
- RingCentral acquired CommunityWFM on September 9 to enhance its RingCX contact center platform with AI-driven workforce management capabilities, as announced by President & COO Kira Makagon.
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