Pylon News | Oct 09, 2024
Kareem Mosa has started a new role as Chief Operating Officer at Pylon...
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Pylon
🌎 usepylon.comPylon is a modern support platform designed specifically for B2B companies, offering a comprehensive suite of tools including ticketing systems, chat widgets, knowledge bases, AI support, and customer portals. It serves as an alternative to Zendesk, integrating with platforms like Slack and Microsoft Teams to enhance customer support and operations.
Updates as of Oct 09, 2024
- Kareem Mosa has started a new role as Chief Operating Officer at Pylon.
- Pylon announced a major upgrade to support shared Microsoft Teams channels.
- Pylon released several new features in September, including Account Linking Flow, App Directory, and Shared Channel support for MS Teams, receiving positive customer feedback for their innovative solutions.
- Pylon released several new features in September, including Account Linking Flow, App Directory, Shared Channel support for MS Teams, iframe Apps, CRM Syncs Contact Fields, Article Templates, CMD+K, Federated Search, Article Update Flow, and Lists.
- On October 9, Pylon co-hosted a 'Raising Your Series A' event during SF TechWeek with panelist Robert Eng, Co-Founder & CPO of Pylon.
- Pylon will participate in an AI Engineering best practices event in San Francisco on October 12 with Inngest, Braintrust, and Browserbase.
- Pylon announced an upgrade to their date picker filtering feature on October 7.
- Pylon prioritizes customer requests over prospects to focus on true value creation, according to co-founder Robert Eng.
- Pylon will participate in the first CS Week in NYC with a conference booth and a private dinner on October 4.
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