Pylon News | Oct 01, 2024
Pylon announced a new feature that provides historical context for questions solved by articles on their support platform...
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Pylon
🌎 usepylon.comPylon is a modern support platform designed specifically for B2B companies, offering a comprehensive suite of tools including ticketing systems, chat widgets, knowledge bases, AI support, and customer portals. It serves as an alternative to Zendesk, integrating with platforms like Slack and Microsoft Teams to enhance customer support and operations.
Updates as of Oct 01, 2024
- Pylon announced a new feature that provides historical context for questions solved by articles on their support platform.
- Pylon announced automatic connection of referenced resources to issues in articles.
- Pylon now offers a main web app, a customer portal, and a knowledge base for private articles.
- Pylon launched custom authentication for its Knowledge Base and Customer Portal, enabling a unified login experience.
- Pylon upgraded CMD+K to support Integration Pages for quick access to integration configs.
- Pylon is co-hosting a 'Sip & Connect' event with Merge in NYC on October 2nd.
- Pylon's team will be in NYC.
- Pylon is hosting a founders/startups event in NYC on October 2 at the Merge API office.
- Pylon introduced new article templates for AI or manually generated articles.
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