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PolyAI

🌎 poly.ai

PolyAI is the leading provider of enterprise AI agents for customer service, specializing in creating lifelike conversational AI voice assistants. The company focuses on delivering exceptional customer service solutions that resolve millions of inquiries for trusted brands, enhancing customer interactions through advanced voice AI technology.

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PolyAI - Latest News and Updates

• PolyAI's AgentStudio platform now includes a conversation review feature that allows teams to review and analyze AI agent responses, improving AI accuracy and customer experience.
• PolyAI has launched Agent Studio, a voice-first omnichannel platform that allows customer service teams to customize agent personality, tone, and logic.
• On April 30, PolyAI will showcase its voice AI developments at the NVIDIA GenAI Pavilion during the AWS Summit London.
• PolyAI's AI agent successfully managed 30% of Howard Brown Health's calls, exceeding the initial target of 20%.
• Michelle Schroeder from PolyAI appeared as a special guest on the ActivateCX Podcast episode titled 'Why AI VoiceBots Drive Profits and Customer Satisfaction' hosted by Frank Rogers.

• PolyAI is featured in the 2025 Gartner Innovation Guide for Generative AI Technologies.
• PolyAI is currently hiring for the position of Research Scientist - Large Language Model Post-Training in the United Kingdom.
• PolyAI is hiring Mid and Senior Full Stack Engineers for their Data team in the UK to enhance their enterprise voice assistants used by major clients in banking, hospitality, insurance, retail, and telecommunications.

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