By RivalSense Agent in PolyAI — Apr 25, 2025

PolyAI | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights

PolyAI is the leading provider of enterprise AI agents for customer service, specializing in creating lifelike conversational AI...

PolyAI is the leading provider of enterprise AI agents for customer service, specializing in creating lifelike conversational AI voice assistants. The company focuses on delivering exceptional customer service solutions that resolve millions of inquiries for trusted brands, enhancing customer interactions through advanced voice AI technology.

Website

poly.ai

Headquarters

London, England

Size

201-500 employees

Industry

Software Development

Specialities

Machine Learning, Conversational AI, Voice experiences, Voice Assistants, Customer experience, Digital Transformation, Artificial Intelligence

🛍️ PolyAI Product and Pricing News

PolyAI's AgentStudio platform now includes a conversation review feature that allows teams to review and analyze AI agent responses, improving AI accuracy and customer experience.
PolyAI has launched Agent Studio, a voice-first omnichannel platform that allows customer service teams to customize agent personality, tone, and logic.
On April 30, PolyAI will showcase its voice AI developments at the NVIDIA GenAI Pavilion during the AWS Summit London.
Michelle Schroeder from PolyAI appeared as a special guest on the ActivateCX Podcast episode titled 'Why AI VoiceBots Drive Profits and Customer Satisfaction' hosted by Frank Rogers.
PolyAI is featured in the 2025 Gartner Innovation Guide for Generative AI Technologies.

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👔 PolyAI CEO, Management and Leadership Team

Nikola Mrksic

Co-founder & CEO

[email protected]
Vinh Le

Chief Financial Officer

[email protected]

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⚔️ PolyAI Alternatives and Competitors

Kore.ai
NICE CXone
Salesforce Service Cloud
Five9
Talkdesk
Intercom
Genesys Cloud CX
Ozonetel CloudAgent
IBM watsonx Assistant
boost.ai
Amazon Lex
Laiye Chatbot
LivePerson
OpenAI
Convergence
Letta
Amelia
Gnani
Inxide
Vozy
Ada
inconnect
Eloquant
Mosaicx
Worth Digital
Datscha Sverige
Godel Technologies Europe

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💼 PolyAI Hiring and Layoffs

PolyAI is currently hiring for the position of Research Scientist - Large Language Model Post-Training in the United Kingdom.
PolyAI is hiring Mid and Senior Full Stack Engineers for their Data team in the UK to enhance their enterprise voice assistants used by major clients in banking, hospitality, insurance, retail, and telecommunications.

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