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OTRS Group

🌎 otrs.com

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, which is widely used for IT Service Management (ITSM), Corporate Security, and Customer Service. The company offers industry-independent solutions for structured communication and efficient management of customer service and cybersecurity incidents, ensuring compliance with international standards such as ISO 27001. OTRS is utilized by major organizations including Lufthansa, Airbus, and IBM, and is available in over 40 languages.

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OTRS Group - Latest News and Updates

• EasyVista announced an agreement to acquire a majority stake in OTRS Group, a German IT service management solutions provider.
• OTRS Group has enhanced its software with mobile accessibility and improved search functions, significantly boosting team efficiency and customer service capabilities.
• OTRS Group is hiring an experienced English/Spanish-speaking Sales Manager.
• OTRS Group, in collaboration with Pollfish, surveyed 476 IT and cybersecurity professionals, revealing a strong desire for increased investment in software, security training, and infrastructure.
• OTRS Group reports that 91% of surveyed Mexican companies use AI-enabled devices, increasing data security risks.

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