Intercom News | Oct 09, 2024
Intercom launched a feature allowing customers to record their screen to show issues, providing engineers with recordings and technical details to fix bugs...
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Intercom
🌎 intercom.comIntercom is the only complete AI-first customer service platform that enhances the customer experience, improves operational efficiency, and scales with businesses. It offers AI Agent for instant responses, AI Copilot for real-time assistance, and upcoming AI Analyst for holistic insights. Founded in 2011 and headquartered in San Francisco, California.
Updates as of Oct 09, 2024
- Intercom launched a feature allowing customers to record their screen to show issues, providing engineers with recordings and technical details to fix bugs.
- Intercom has replaced its Auckland event with a Startup Meetup in London and introduced a new event called Intercom Speakeasy in Dublin.
- Intercom has promoted Oran O'Dowd to VP of Engineering and replaced 'Automated answers' with 'AI Agent' in their features.
- Intercom is hosting a Pioneer event on October 10 featuring a live conversation between Brian Eno and Stephen Fry.
- Intercom plans a major launch next week featuring a new theme configuration in CSS that enhances their existing token setup, as shared by Sam Goddard.
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