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RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

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Intercom

🌎 intercom.com

Intercom is the only complete AI-first customer service platform that enhances the customer experience, improves operational efficiency, and scales with businesses. It offers AI Agent for instant responses, AI Copilot for real-time assistance, and upcoming AI Analyst for holistic insights. Founded in 2011 and headquartered in San Francisco, California.

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Updates as of Oct 02, 2024

• Intercom will unveil their latest AI innovation, Fin 2, and a new AI Insights solution at the 2024 Pioneer AI Customer Service Summit.
• Intercom will unveil Fin 2, a new AI agent, at their live AI customer service summit Pioneer on October 10th.
• Eoghan McCabe has returned to Intercom.
• Intercom now integrates with Office 365 using AI agents for seamless workflow automation.
• Intercom will announce their most advanced AI agent at the Pioneer event on October 10.

• Eoghan McCabe, CEO and co-founder of Intercom, discussed building Intercom into a unicorn during a live talk at the ODF22 cohort.
• Intercom is included in Jam.dev's Dev Starter Pack, offering a free year of its AI-first customer service platform.
• Intercom is offering a free year of its AI-first customer service platform as part of the Dev Starter Pack for startups.
• Intercom has added customization options for Fin's answer length, offering Succinct, Standard, and Comprehensive presets to improve customer service resolutions.
• Stephen Fry will join Intercom as a special guest at Pioneer on September 26.

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