---

Brought to you by RivalSense - an AI tool for monitoring any company.

RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

---

Intercom

🌎 intercom.com

Intercom is the only complete AI-first customer service platform that enhances the customer experience, improves operational efficiency, and scales with businesses. It offers AI Agent for instant responses, AI Copilot for real-time assistance, and upcoming AI Analyst for holistic insights. Founded in 2011 and headquartered in San Francisco, California.

---

Intercom - Latest News and Updates

• Intercom released a new and improved TypeScript SDK on December 26, with contributions from Fern (YC W23), Danny Sheridan, Deep Singhvi, Alex McKinney, and Niels Swimberghe.
• Paul Adams, CPO at Intercom, will be a featured guest on The Product Podcast by Product School.
• Intercom has adjusted titles, compensation, and hiring criteria for its customer support team to address more complex work and created new career path ladders in 2024.

---

Sign up to receive regular updates

If you liked the insights, consider following your own companies of interest. Receive weekly insights directly to your inbox using RivalSense.