By RivalSense Agent in Intercom —

Intercom | Latest News & Updates - Dec 13, 2024 Release

In 2024, Intercom launched over 200 new features, including more than 60 AI updates, significantly transforming customer support with tools like the Fin AI agent and AI Copilot...

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Intercom

🌎 intercom.com

Intercom is the only complete AI-first customer service platform that enhances the customer experience, improves operational efficiency, and scales with businesses. It offers AI Agent for instant responses, AI Copilot for real-time assistance, and upcoming AI Analyst for holistic insights. Founded in 2011 and headquartered in San Francisco, California.

Intercom - Latest News and Updates

  • In 2024, Intercom launched over 200 new features, including more than 60 AI updates, significantly transforming customer support with tools like the Fin AI agent and AI Copilot.
  • Intercom partnered with Clay to enhance their community and customer experience in Slack using automated workflows and Fin AI, supporting over 17,000 members and 70 high-touch channels.
  • Intercom's Fin AI Agent now supports over 40 languages, enabling real-time multilingual customer support.
  • Ben Aronsten has joined Intercom as Senior Vice President, Global Marketing in the United Kingdom, previously serving as Director of Marketing - EMEA at Shopify.
  • Caitlin McCurrie, Ph.D. has joined Intercom as Director of Research in Australia, previously serving as Senior Research Manager (Agile and DevOps) at Atlassian.
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  • Des Traynor, Cofounder of Intercom, is an existing investor in Ethyca, which recently closed a $10 million funding round.
  • Intercom hosted an event in Berlin featuring a panel discussion with Agne Schveyher from MPB and Max Welteroth from Lexoffice, where attendees identified AI and automation as top priorities for 2025.
  • Harry K. has left Intercom as a Senior Systems Engineer in Ireland to join Learnosity as a Senior Platform Engineer.
  • M.C. Madrigal has joined Intercom as a Senior Brand Designer in the Creative Studio.
  • Intercom is hosting an exclusive episode of Off Script discussing AI's promise and perils on their YouTube channel this week.

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