Intercom | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights
Intercom is the only complete AI-first customer service platform that enhances the customer experience, improves operational efficiency,...
Intercom is the only complete AI-first customer service platform that enhances the customer experience, improves operational efficiency, and scales with businesses. It offers AI Agent for instant responses, AI Copilot for real-time assistance, and upcoming AI Analyst for holistic insights. Founded in 2011 and headquartered in San Francisco, California.
Website
Headquarters
San Francisco, California
Size
501-1000 employees
Industry
Software Development
Specialities
Customer Relationship Management, Customer Engagement, Customer Communication, Live Chat, Customer Support, Customer Feedback, Marketing Automation, Helpdesk, Mobile, Customer Service, AI, Chat Bots, CX, Customer Experience, Shared Inbox, Support Automation
🛍️ Intercom Product and Pricing News →
👔 Intercom CEO, Management and Leadership Team →
⚔️ Intercom Alternatives and Competitors →
💼 Intercom Hiring and Layoffs →
🤖 Intercom Developer, Integration and Automation News →
📈 Intercom Financials, Fundraising and Valuation News →
🛍️ Intercom Product and Pricing News
- In 2024, Intercom launched over 200 new features, including more than 60 AI updates, significantly transforming customer support with tools like the Fin AI agent and AI Copilot.
- Intercom's Fin AI Agent now supports over 40 languages, enabling real-time multilingual customer support.
- Intercom launched a feature allowing customers to record their screen to show issues, providing engineers with recordings and technical details to fix bugs.
- Intercom will unveil their latest AI innovation, Fin 2, and a new AI Insights solution at the 2024 Pioneer AI Customer Service Summit.
- Intercom will unveil Fin 2, a new AI agent, at their live AI customer service summit Pioneer on October 10th.
- Intercom now integrates with Office 365 using AI agents for seamless workflow automation.
- Intercom is hosting a Startup Co-Working Day on October 25, 2024, at their San Francisco office, inviting founders and investors to join in a relaxed canteen space.
- Intercom has replaced its Auckland event with a Startup Meetup in London and introduced a new event called Intercom Speakeasy in Dublin.
👔 Intercom CEO, Management and Leadership Team
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Chief Product Officer
[email protected] -
Chief Accounting Officer
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Chief Financial Officer[email protected]
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President[email protected]
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CEO & Co-founder[email protected]
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CEO and founder
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CTO, Head of Engineering
⚔️ Intercom Alternatives and Competitors
- Tidio |
- Zendesk Support Suite |
- Salesforce Service Cloud |
- Freshdesk |
- Front |
- Gladly |
- Help Scout |
- Zoho Desk |
- Kustomer |
- Drift |
- HubSpot Service Hub |
- HelpCrunch |
- LiveAgent |
- Olark |
- Crisp |
- Customerly
💼 Intercom Hiring and Layoffs
- Eoghan McCabe has returned to Intercom.
- Caitlin McCurrie, Ph.D. has joined Intercom as Director of Research in Australia, previously serving as Senior Research Manager (Agile and DevOps) at Atlassian.
- Ben Aronsten has joined Intercom as Senior Vice President, Global Marketing in the United Kingdom, previously serving as Director of Marketing - EMEA at Shopify.
- Intercom has promoted Oran O'Dowd to VP of Engineering and replaced 'Automated answers' with 'AI Agent' in their features.
- Intercom is hiring a Cloud Security engineer in London to enhance their AI-driven customer service solutions.
- Harry K. has left Intercom as a Senior Systems Engineer in Ireland to join Learnosity as a Senior Platform Engineer.
- M.C. Madrigal has joined Intercom as a Senior Brand Designer in the Creative Studio.
- John Cabiles has joined Intercom as a Senior Analytics Engineer in the United States, previously serving as Lead Machine Learning & Data Engineer at Comma,8.
🤖 Intercom Developer, Integration and Automation News
- Intercom has partnered with Softlancer to offer a combined customer service platform with inbox, Fin AI, and outbound messaging tools.
- Intercom partnered with Clay to enhance their community and customer experience in Slack using automated workflows and Fin AI, supporting over 17,000 members and 70 high-touch channels.
📈 Intercom Financials, Fundraising and Valuation News
- Des Traynor, Cofounder of Intercom, is an existing investor in Ethyca, which recently closed a $10 million funding round.
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