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Freshworks

🌎 freshworks.com

Freshworks is a technology company that provides AI-powered business software solutions aimed at enhancing customer service, IT, sales, and marketing. The company is known for its user-friendly products that help support and sales teams improve efficiency and customer engagement. Additionally, Freshworks runs the Freshworks STS Software Academy, which offers free tech education to aspiring individuals in Chennai, Tamil Nadu.

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Freshworks - Latest News and Updates

• Freshworks has introduced the next generation of AI agents to enhance business service delivery, available to watch on-demand.
• Freshworks has partnered with VADS BPO to deliver AI-powered digital CRM solutions in Malaysia, enhancing business efficiency and customer satisfaction.
• ISL Online has integrated its remote support software with Freshworks' Freshdesk to streamline helpdesk operations and improve efficiency.
• Freshworks launched CloudVerse on AWS, a generative AI platform enhancing Freddy AI assistant and customer experience, built in under 3 months.
• Hobbycraft improved customer satisfaction by 25% and resolved 82% of tickets on first contact using Freshworks' AI-powered solutions.

• Freshworks implemented a $1,000 affiliate reactivation experiment inspired by Tanner Braden, leading to renewed affiliate engagement and valuable insights into partner motivations.
• Mika Yamamoto, Freshworks' CCMO, highlighted at the AI Summit how AI agents enhance productivity and job satisfaction without replacing human workers.
• Srinivasan N has joined Freshworks as Director Billing Operations in India, previously serving as Regional Controller/CFO at Hyva.
• Varun Dixit has joined Freshworks as Senior Director of Customer Success - North America, previously serving as VP, Global Field Operations (Success, Services & Support) at Conviva.
• Vijayaraghavan P has left Freshworks as Senior Director Global Workplace and People Experience in Greater Chennai Area to join FC Madras as Chief Business Officer.

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