---

Brought to you by RivalSense - an AI tool for monitoring any company.

RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

---

Freshworks

🌎 freshworks.com

Freshworks is a technology company that provides AI-powered business software solutions aimed at enhancing customer service, IT, sales, and marketing. The company is known for its user-friendly products that help support and sales teams improve efficiency and customer engagement. Additionally, Freshworks runs the Freshworks STS Software Academy, which offers free tech education to aspiring individuals in Chennai, Tamil Nadu.

---

Freshworks - Latest News and Updates

• Freshworks has updated its self-service feature to provide personalized support from AI agents across channels 24/7.
• Satyavathi Divadari has joined Freshworks as Deputy Chief Information Security Officer in India, previously serving as President at Cloud Security Alliance Bangalore Chapter.
• Freshworks is partnering with HDFC Life to drive digital transformation, as discussed in a fireside chat at the Gartner Symposium in Kochi.
• Freshworks collaborated with GoodLife Fitness and AWS to enhance employee experience through IT transformation.
• In the first half of 2024, Freshworks appointed an internal candidate as CEO.

• Freshworks has launched the Freddy AI Agent to improve customer and employee experiences by resolving service requests autonomously, with CEO Dennis Woodside emphasizing its quick deployment without code or consultants.
• Freshworks achieved $605,906 in cost savings, saved 68,042 business hours, and realized a 259% ROI through AI-driven service and automation, as detailed in their new whitepaper.
• Freshworks has been recognized as a leading AI-driven ITSM vendor globally in the latest Gartner Magic Quadrant for AI Applications for ITSM 2024.
• Freshworks is currently hiring for the position of Director, Global Partner Programs in the United States.
• Freshworks is sponsoring and exhibiting at the Government Innovation Show - Texas this week to showcase solutions for government organizations.

---

Sign up to receive regular updates

If you liked the insights, consider following your own companies of interest. Receive weekly insights directly to your inbox using RivalSense.