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Freshworks | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights

Freshworks is a technology company that provides AI-powered business software solutions aimed at enhancing customer service, IT,...

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Freshworks is a technology company that provides AI-powered business software solutions aimed at enhancing customer service, IT, sales, and marketing. The company is known for its user-friendly products that help support and sales teams improve efficiency and customer engagement. Additionally, Freshworks runs the Freshworks STS Software Academy, which offers free tech education to aspiring individuals in Chennai, Tamil Nadu.

Website
Headquarters
San Mateo, California
Size
5001-10,000 employees
Industry
Software Development
Specialities
Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, Conversion Optimization Suite

🛍️ Freshworks Product and Pricing News →

👔 Freshworks CEO, Management and Leadership Team →

⚔️ Freshworks Alternatives and Competitors →

💼 Freshworks Hiring and Layoffs →

🤖 Freshworks Developer, Integration and Automation News →

📈 Freshworks Financials, Fundraising and Valuation News →

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🛍️ Freshworks Product and Pricing News

  • Freshworks has introduced the next generation of AI agents to enhance business service delivery, available to watch on-demand.
  • ISL Online has integrated its remote support software with Freshworks' Freshdesk to streamline helpdesk operations and improve efficiency.
  • Freshworks launched CloudVerse on AWS, a generative AI platform enhancing Freddy AI assistant and customer experience, built in under 3 months.
  • Freshworks has updated its self-service feature to provide personalized support from AI agents across channels 24/7.
  • Freshworks has launched the Freddy AI Agent to improve customer and employee experiences by resolving service requests autonomously, with CEO Dennis Woodside emphasizing its quick deployment without code or consultants.

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  • Freshworks implemented a $1,000 affiliate reactivation experiment inspired by Tanner Braden, leading to renewed affiliate engagement and valuable insights into partner motivations.
  • Mika Yamamoto, Freshworks' CCMO, highlighted at the AI Summit how AI agents enhance productivity and job satisfaction without replacing human workers.
  • Freshworks is hosting 'The Freshworks Experience' in Bengaluru on November 28 with Vice President and Managing Director Shelton Rego discussing the future of support and service with generative AI.

👔 Freshworks CEO, Management and Leadership Team

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⚔️ Freshworks Alternatives and Competitors

  • Jotform
    • |
  • Zoho
    • |
  • Pipedrive
    • |
  • Keap
    • |
  • Insightly
    • |
  • HubSpot
    • |
  • monday.com
    • |
  • Zendesk Sell
    • |
  • Zendesk Support Suite
    • |
  • Intercom
    • |
  • Zoho Desk
    • |
  • Salesforce Service Cloud
    • |
  • Sugar Serve
    • |
  • Oracle Fusion Service
    • |
  • ServiceNow Customer Service Management
    • |
  • HelpDesk
    • |
  • Yellow.ai
    • |
  • Salesforce
    • |
  • Microsoft Dynamics 365
    • |
  • Oracle NetSuite CRM

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💼 Freshworks Hiring and Layoffs

  • Satyavathi Divadari has joined Freshworks as Deputy Chief Information Security Officer in India, previously serving as President at Cloud Security Alliance Bangalore Chapter.
  • In the first half of 2024, Freshworks appointed an internal candidate as CEO.
  • Varun Dixit has joined Freshworks as Senior Director of Customer Success - North America, previously serving as VP, Global Field Operations (Success, Services & Support) at Conviva.
  • Srinivasan N has joined Freshworks as Director Billing Operations in India, previously serving as Regional Controller/CFO at Hyva.
  • Vijayaraghavan P has left Freshworks as Senior Director Global Workplace and People Experience in Greater Chennai Area to join FC Madras as Chief Business Officer.

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  • Freshworks is currently hiring for the position of Director, Global Partner Programs in the United States.
  • Sriram Iyer has joined Freshworks as VP/GM of Product to lead the Verticals Business.

🤖 Freshworks Developer, Integration and Automation News

  • Freshworks has partnered with VADS BPO to deliver AI-powered digital CRM solutions in Malaysia, enhancing business efficiency and customer satisfaction.
  • Freshworks is partnering with HDFC Life to drive digital transformation, as discussed in a fireside chat at the Gartner Symposium in Kochi.
  • Freshworks collaborated with GoodLife Fitness and AWS to enhance employee experience through IT transformation.
  • Hobbycraft improved customer satisfaction by 25% and resolved 82% of tickets on first contact using Freshworks' AI-powered solutions.
  • Big Lots is using Freshworks' AI to enhance customer support and reduce service costs by creating a personalized experience across multiple channels.

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  • Freshworks' AI-powered solutions helped Tata Consumer Products improve first-response time by 75% and customer satisfaction by 30%, while cutting distributor service resolution times by 73%.
  • ClickFunnels implemented Freshdesk from Freshworks, reducing ticket resolution time by 50% and improving customer satisfaction by 16%.

📈 Freshworks Financials, Fundraising and Valuation News

  • Freshworks reported a 22% year-over-year revenue growth to $186.6 million for Q3 2024 and announced a $400 million stock repurchase program.

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