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Freshworks | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights

Freshworks is a technology company that provides AI-powered business software solutions aimed at enhancing customer service, IT,...

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Freshworks is a technology company that provides AI-powered business software solutions aimed at enhancing customer service, IT, sales, and marketing. The company is known for its user-friendly products that help support and sales teams improve efficiency and customer engagement. Additionally, Freshworks runs the Freshworks STS Software Academy, which offers free tech education to aspiring individuals in Chennai, Tamil Nadu.

Website
Headquarters
San Mateo, California
Size
5001-10,000 employees
Industry
Software Development
Specialities
Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, Conversion Optimization Suite

🛍️ Freshworks Product and Pricing News →

👔 Freshworks CEO, Management and Leadership Team →

⚔️ Freshworks Alternatives and Competitors →

💼 Freshworks Hiring and Layoffs →

🤖 Freshworks Developer, Integration and Automation News →

📈 Freshworks Financials, Fundraising and Valuation News →

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🛍️ Freshworks Product and Pricing News

  • Freshworks has updated its self-service feature to provide personalized support from AI agents across channels 24/7.
  • Freshworks has launched the Freddy AI Agent to improve customer and employee experiences by resolving service requests autonomously, with CEO Dennis Woodside emphasizing its quick deployment without code or consultants.
  • Freshworks achieved $605,906 in cost savings, saved 68,042 business hours, and realized a 259% ROI through AI-driven service and automation, as detailed in their new whitepaper.
  • Freshworks has been recognized as a leading AI-driven ITSM vendor globally in the latest Gartner Magic Quadrant for AI Applications for ITSM 2024.
  • Freshworks is sponsoring and exhibiting at the Government Innovation Show - Texas this week to showcase solutions for government organizations.

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  • Freshworks sponsored an article highlighting the benefits of cloud-based IT service desks, emphasizing cost savings, scalability, and enhanced automation.
  • Freshworks is hosting a Freshservice User Group event in Dallas on November 13, featuring discussions on best practices and networking opportunities.
  • Freshworks is hosting AI talks and demos on November 12.

👔 Freshworks CEO, Management and Leadership Team

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⚔️ Freshworks Alternatives and Competitors

  • Jotform
    • |
  • Zoho
    • |
  • Pipedrive
    • |
  • Keap
    • |
  • Insightly
    • |
  • HubSpot
    • |
  • monday.com
    • |
  • Zendesk Sell
    • |
  • Zendesk Support Suite
    • |
  • Intercom
    • |
  • Zoho Desk
    • |
  • Salesforce Service Cloud
    • |
  • Sugar Serve
    • |
  • Oracle Fusion Service
    • |
  • ServiceNow Customer Service Management
    • |
  • HelpDesk
    • |
  • Yellow.ai
    • |
  • Salesforce
    • |
  • Microsoft Dynamics 365
    • |
  • Oracle NetSuite CRM

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💼 Freshworks Hiring and Layoffs

  • Satyavathi Divadari has joined Freshworks as Deputy Chief Information Security Officer in India, previously serving as President at Cloud Security Alliance Bangalore Chapter.
  • In the first half of 2024, Freshworks appointed an internal candidate as CEO.
  • Freshworks is currently hiring for the position of Director, Global Partner Programs in the United States.
  • Sriram Iyer has joined Freshworks as VP/GM of Product to lead the Verticals Business.

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🤖 Freshworks Developer, Integration and Automation News

  • Freshworks is partnering with HDFC Life to drive digital transformation, as discussed in a fireside chat at the Gartner Symposium in Kochi.
  • Freshworks collaborated with GoodLife Fitness and AWS to enhance employee experience through IT transformation.

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📈 Freshworks Financials, Fundraising and Valuation News

  • Freshworks reported a 22% year-over-year revenue growth to $186.6 million for Q3 2024 and announced a $400 million stock repurchase program.

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