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Alorica

🌎 alorica.com

Alorica is the largest, certified minority-owned BPO and a leading global provider of customer experience solutions. With over 25 years in the industry, Alorica specializes in creating exceptional customer experiences across various channels, including phone, online, and social media. Headquartered in Irvine, CA, the company employs over 100,000 people globally and serves a diverse range of clients, including many Fortune 1000 companies, by offering services such as contact center support, digital transformation, and business process consulting.

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Alorica - Latest News and Updates

• Alorica sold its RCM business to Getix Health, advised by Duff & Phelps.
• Alorica has successfully integrated Google Cloud's AI technologies, including Dialogflow and Vertex AI, into its platforms, resulting in a 120% increase in engagement with its virtual assistant AVA and improved recruitment efforts.
• Alorica won the BPO Partner of the Year award for its digital and innovation practice, Alorica IQ, which uses AI-powered technologies like CallMiner to enhance customer experience and operational agility.
• Avnish Mehta, Director of Digital Solutions at Alorica IQ, discusses in a white paper how GenAI is transforming customer experience management with predictive analytics and dynamic data integration.
• Alorica is currently hiring for the position of Learning Delivery Specialist III in Egypt.

• Luis Cardona has left Alorica as a Senior Operations Manager in the United States to join Afni, Inc. as a Senior Operations Manager.
• Alorica is an early investor and collaborator in Sanas' Accent Harmonization technology, enhancing voice customer experience and operational efficiencies.
• Alorica's ReVoLT offers real-time voice language translation with over 97% accuracy in 75 languages and 200 dialects, reducing operational costs by up to 50%.

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