Alorica | News, Hiring, Layoffs, Competitors, CEO, Fundraising Insights
Alorica is the largest, certified minority-owned BPO and a leading global provider of customer experience solutions. With over 25...
Alorica is the largest, certified minority-owned BPO and a leading global provider of customer experience solutions. With over 25 years in the industry, Alorica specializes in creating exceptional customer experiences across various channels, including phone, online, and social media. Headquartered in Irvine, CA, the company employs over 100,000 people globally and serves a diverse range of clients, including many Fortune 1000 companies, by offering services such as contact center support, digital transformation, and business process consulting.
Website
Headquarters
Irvine, CA
Size
10,001+ employees
Industry
IT Services and IT Consulting
Specialities
Contact Center Services, Multi-Channel Customer Support, Digital CX, Managed Services, IT Advisory, Digital Transformation, Innovation Labs, Conversational AI, Data & Analytics, Business Process Consulting, Customer Journey Mapping, Banking, Financial Services & Insurance, Communications & Media, Energy & Utilities, Healthcare, Retail & Consumer Goods, Technology, Travel & Hospitality, Content Moderation, Outsourcing
๐๏ธ Alorica Product and Pricing News โ
๐ Alorica CEO, Management and Leadership Team โ
โ๏ธ Alorica Alternatives and Competitors โ
๐ผ Alorica Hiring and Layoffs โ
๐ค Alorica Developer, Integration and Automation News โ
๐ Alorica Financials, Fundraising and Valuation News โ
๐๏ธ Alorica Product and Pricing News
- Former Alorica employees filed a motion on November 8 to certify a class of about 4,000 people in a lawsuit alleging the company mismanaged its retirement plan with high fees.
- Alorica's ReVoLT, a real-time voice language translation solution, won a Bronze Stevieยฎ for Technology Breakthrough of the Year at the 2024 Technology Excellence Awards.
- Alorica successfully passed a Corporate Control Audit for a major retail brand with no findings.
- Avnish Mehta, Director of Digital Solutions at Alorica IQ, discusses in a white paper how GenAI is transforming customer experience management with predictive analytics and dynamic data integration.
- Alorica won the BPO Partner of the Year award for its digital and innovation practice, Alorica IQ, which uses AI-powered technologies like CallMiner to enhance customer experience and operational agility.
- Alorica Poland's Culture Committee organized an event praised for its atmosphere, as shared by Site Director Kamila Woลบniakowska.
- Alorica's ReVoLT offers real-time voice language translation with over 97% accuracy in 75 languages and 200 dialects, reducing operational costs by up to 50%.
๐ Alorica CEO, Management and Leadership Team
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Director Talent Acquisition
[email protected] -
Director
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Site Director[email protected]
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Site Director[email protected]
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Chief Operating Officer, Alorica Inc.[email protected]
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VP, Chief Architecture Officer[email protected]
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Human Resources Executive, Chief People Officer[email protected]
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Chief Executive Officer[email protected]
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SVP, Chief Information Officer
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Chief of Staff, Asia[email protected]
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President, Alorica[email protected]
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president[email protected]
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Executive Chairman, Alorica & Executive Chairman, Crescendo[email protected]
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Co-CEO[email protected]
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CFO[email protected]
โ๏ธ Alorica Alternatives and Competitors
- Foundever |
- Startek |
- TTEC |
- VXI Global Solutions |
- Sykes Enterprises |
- Access Worldwide Communications, Inc. |
- Contact America Inc |
- The Results Companies |
- Concentrix |
- Sutherland |
- Genpact |
- Cognizant |
- TaskUs |
- Capita |
- WNS |
- CESC |
- Webhelp
๐ผ Alorica Hiring and Layoffs
- Proc Dominguez has joined Alorica as Director of Learning Delivery in Mexico, previously serving as Head of Global Culture & Development at Root Capital.
- Alorica's interview process is generally considered easy, with many candidates being hired on the spot after basic questions and a straightforward application.
- Luis Cardona has left Alorica as a Senior Operations Manager in the United States to join Afni, Inc. as a Senior Operations Manager.
- Alorica is currently hiring for the position of Learning Delivery Specialist III in Egypt.
๐ค Alorica Developer, Integration and Automation News
- Alorica has partnered with Inclulab, a Guatemala-based training center, to provide job opportunities for young people with special needs and offer food services to employees.
- Alorica has successfully integrated Google Cloud's AI technologies, including Dialogflow and Vertex AI, into its platforms, resulting in a 120% increase in engagement with its virtual assistant AVA and improved recruitment efforts.
- Alorica is an early investor and collaborator in Sanas' Accent Harmonization technology, enhancing voice customer experience and operational efficiencies.
๐ Alorica Financials, Fundraising and Valuation News
- Alorica sold its RCM business to Getix Health, advised by Duff & Phelps.
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