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Aircall

🌎 aircall.io

Aircall is a cloud-based customer communication and engagement platform designed for sales and support teams. It offers a fully integrated phone system that is easy to use and reliable, with seamless integration into major CRMs and business tools. Aircall helps SMBs enhance productivity and customer satisfaction through its advanced telephony features and AI technologies. The company has a global presence with over 700 employees and has been recognized for its workplace culture and rapid growth.

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Aircall - Latest News and Updates

• Aircall has introduced a new live monitoring experience to enhance their tech offerings as of October 25, 2024.
• Aircall has rebranded its desktop application from 'Aircall Phone' to 'Aircall Workspace' and now supports both Intel and Apple Silicon Macs.
• Aircall has introduced a call scoring feature that allows users to analyze exchanges in three clicks to improve team performance.
• Courtney Graham has left Aircall, where she served as Global Director, Digital Customer Success, to join Clio - Cloud-Based Legal Technology as Senior Manager, Scaled Customer Programs in the United States.
• On November 20, Madelyn DePrey, Global VP of Customer Success at Aircall, spoke at the Modern Sales Pros' Revenue Renaissance event.

• Aircall is hosting the CX & AI Talks event in Paris on December 11, 2024, in collaboration with Premium Plus to celebrate its 10th anniversary.
• Aircall is preparing to move into General Availability with features like centralized communication and simplified workflows.
• Users have appreciated the ability to view contact history on one page in the Aircall Workspace during its BETA phase.
• Aircall invites attendees to visit Booth J3 to learn about automating customer service tasks, streamlining communication, and using AI-powered call summaries.
• Aircall will host Impact Day on November 21, an event by France Digitale focused on sustainability and impact for Chief Impact Officers.

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