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RivalSense tracks the most important product launches, fundraising news, partnerships, hiring activities, pricing changes, tech news, vendors, corporate filings, media mentions, and other developments of companies you're following 💡

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Aircall

🌎 aircall.io

Aircall is a cloud-based customer communication and engagement platform designed for sales and support teams. It offers a fully integrated phone system that is easy to use and reliable, with seamless integration into major CRMs and business tools. Aircall helps SMBs enhance productivity and customer satisfaction through its advanced telephony features and AI technologies. The company has a global presence with over 700 employees and has been recognized for its workplace culture and rapid growth.

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Aircall - Latest News and Updates

• Aircall has added Messaging API & Webhooks to its call center software features.
• Aircall now emphasizes its AI-powered platform for healthcare, offering secure patient communication and CRM integration to enhance personalized interactions and data security.
• Aircall has repositioned its platform for education and e-learning organizations, emphasizing AI-powered personalized support and data security for online, hybrid, and in-person learning.
• Aircall is focusing on building an AI-first company by integrating generative AI into their operations.
• Aircall now offers real-time dashboards and gamification features to boost team performance and motivation with Plecto integration.

• Aircall can now be integrated with OpenAI using SureTriggers, allowing users to automate tasks without coding.
• Aircall released Version 7.17.0 on December 3, 2024, featuring a fresh design for improved user experience during calls and app navigation.
• Aircall has removed support for Microsoft Edge in its browser extensions, now only supporting Chrome.
• Aircall is showcasing its 2024 updates and partner moments focused on hassle-free, efficient communication.
• SumUp improved its call answer rate by 40% and increased outbound calls by 30% using Aircall, enhancing customer satisfaction and revenue opportunities.

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