Aircall | Competitive Intelligence Profile
Aircall is a cloud-based customer communication and engagement platform designed for sales and support teams. It offers a fully integrated...
Aircall is a cloud-based customer communication and engagement platform designed for sales and support teams. It offers a fully integrated phone system that is easy to use and reliable, with seamless integration into major CRMs and business tools. Aircall helps SMBs enhance productivity and customer satisfaction through its advanced telephony features and AI technologies. The company has a global presence with over 700 employees and has been recognized for its workplace culture and rapid growth.
🛍️ Aircall Product and Pricing Intelligence →
📅 Aircall Event Participations →
⚖️ Aircall Regulatory Intelligence →
👔 Aircall Management and Leadership Team →
⚔️ Aircall Alternatives and Competitors →
💼 Aircall Hiring and Layoffs →
🤝 Aircall Partnerships, Clients and Vendors →
📈 Aircall Financial Performance, Fundraising, M&A →
🛍️ Aircall Product and Pricing Intelligence
Leverage product insights to define key product development milestones, guide go-to-market planning, build a robust product-market fit matrix, and perform in-depth SWOT analyses.
Harness pricing intelligence to support strategic pricing decisions, conduct competitive pricing analysis, and craft effective differential pricing strategies.
- Aircall launched AI Assist Pro to help sales teams align with methodologies like SPICED or BANT and qualify leads confidently.
- Aircall added new modules in June 2025, including features to watch conversation intelligence events, send and watch messages, and manage configurations.
- Aircall's integration with Geckoboard enabled Spash to combine live call metrics and Zendesk ticket data for clear support performance visibility.
📅 Aircall Event Participations
Stay updated on where your competitors are showing up—industry conferences, webinars, podcasts, and speaking engagements—to gauge their messaging, target audiences, and strategic focus. Discover how they’re positioning themselves in the market, what narratives they’re pushing, and which partnerships they’re cultivating. Use this intelligence to refine your own positioning, identify missed opportunities, and stay top-of-mind in your industry.
- Aircall will showcase its latest updates at Booth 318 during the Telarus Partner Summit.
- Aircall announces its free summit on September 17, 2025 to discuss AI's impact on customer communications.
- Aircall's APAC team successfully hosted Aircall Ascend APAC, attracting 60+ partners and celebrating the 2024 Partner Awards, with notable contributions from Charlotte Ong-Wisener and Alex O'Farrell.
⚖️ Aircall Regulatory Intelligence
Monitor critical regulatory events—such as issued or revoked licenses, lawsuits, investigations, and court rulings—to understand the compliance posture and legal exposure of your rivals. Spot early warning signs of operational risk, delays, or reputational damage, and use these insights to fine-tune your market strategy, mitigate your own risk, or capitalize on competitor setbacks.
👔 Aircall Management and Leadership Team
Understand who’s steering your competitors by tracking changes in their management and leadership teams. Gain insights into strategic direction, leadership style, and organizational priorities based on executive backgrounds and hiring trends. Use this knowledge to anticipate competitive moves, tailor your sales or partnership approach, and benchmark against industry leaders.
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Director Partnerships EMEA & LATAM
[email protected] -
Director of Software Engineering[email protected]
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Director of Product[email protected]
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Global Brand Director[email protected]
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Co-founder & VP of Communications Platform
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Chief Legal and Business Officer[email protected]
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Chief Marketing Officer, Aircall[email protected]
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Founder & CEO, Poditude,Inc.[email protected]
⚔️ Aircall Alternatives and Competitors
Identify the competitors of your competitors to uncover indirect threats, emerging disruptors, and untapped opportunities. Understand the broader competitive ecosystem, spot white space in the market, and gain strategic context that helps you position more effectively. These insights sharpen your market intelligence and reveal angles others often overlook.
- JustCall |
- Genesys Cloud CX |
- CloudTalk |
- Kixie PowerCall & SMS |
- Nextiva |
- 3CX |
- CallHippo |
- Ringover |
- Dialpad |
- Talkdesk |
- 8×8 |
- RingCentral |
- Microsoft Teams |
- Grasshopper |
- OpenPhone |
- Phone.com |
- GoToConnect |
- Weave |
- Zoho Voice |
- Twilio |
- Bitrix24 |
- DialedIn CCaaS |
- SmartReach.io
💼 Aircall Hiring and Layoffs
Track key workforce changes—new hires, leadership shifts, and layoffs—to spot strategic organizational moves. Identify rising competitors, uncover shifts in company direction, and seize opportunities to attract top talent or engage new decision-makers. Use these insights to refine your recruitment strategy and build stronger business relationships.
- Aircall is hiring a Chief of Staff in the United States.
- Aircall is hiring a Chief of Staff in Bellevue to support the CEO, manage strategic initiatives, and oversee M&A activities.
- Alicia Ramos Francés, AE Market Lead LATAM at Aircall in Mexico, has left to become Head of Customer Success at TotalPass México.
🤝 Aircall Partnerships, Clients and Vendors
Monitor new partnerships, client wins, and vendor relationships to understand where your competitors are gaining traction. Spot emerging alliances, evaluate ecosystem shifts, and identify potential partners or prospects early. These insights help you refine your sales strategy, anticipate market movements, and stay one step ahead in a dynamic competitive landscape.
- Aircall and Kactus strengthened their collaboration with a focus on call flow analysis, Salesforce data centralization, and regulatory compliance, marking a key step in their renewed two-year partnership.
- Aircall partners with TRY Dig to offer integrated communication solutions for businesses in the Nordics using HubSpot CRM & Helpdesk.
- Aircall partners with Helion B2B, a leading Danish HubSpot Partner, to enhance B2B business success.
📈 Aircall Financial Performance, Fundraising, M&A
Track competitors’ financial performance, fundraising rounds, and M&A activity to assess their growth trajectory and strategic focus. Uncover signals of expansion, market entry, or consolidation, and benchmark your position accordingly. Use these insights to inform investor conversations, identify acquisition opportunities, and fine-tune your competitive strategy.
- Aircall raised $226M over 8 rounds from 35 investors, including Draper Esprit and Kreos Capital, with its latest undisclosed round on Feb 23, 2022.
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